Orbitrek, Thane Fitness Thane International, Inc. C/O Innotrac fraudulent advertising, and defective product, would not take back Ripoff Reno Nevada

about 2months ago, i ordered the product from an infomercial, it promised a free part called tone-glide with the regular machine. You could hook the tone-glide up and it would be like having 2 excercise machines i wanted to sit and excersize, my daughter wanted to stand, so i figured, "great", this is perfect. I asked the woman before i ordered it several times about the tone-glide. she assured me it would come and the shipping would be on the end of the pymts (5 altogether)i agreed to that and paid on my visa 75.00 just for shipping! when it came there was no tone-glide. I immediately informed the company who denied any knowledge of the promise to send the tone-glide and told me i would have to pay separate shipping 50 additional dollars! i tried to explain that i had already paid 75.00 and was told the shipping for the tone-glide would be one of the pymts they would not listen, and were now claiming the 5 additional pymts didn't include the tone-glide! I was outraged, amd i asked for a call tag to send it back, which they refused to send and told me i would eat the cost of postage both ways to the tune of 150.00! and have nothing to show for it!I
resolved not to buy anything from them, and to try to get the machine which came in a million peices together, later we discovered they had sent the wrong peice(after we put it on and it would not work right) we informed them and 2 weeks later they sent another wrong peice, we called them back and 3and a half weeks later they sent a bag of tools-at which time we realized the machine was defective, and that the right peice would not fit into the part! i angrily called them and was told that they would do nothing to resolve the issue -i could send it back at my expense and they would send another at my expense 225.00+5 pymts of 55.00 per month! they are scam artists and they have to be stopped.

Sara
Trenton, North Carolina
U.S.A.