The AC Outlet Will not pay to have replacement AC condenser reinstalled that broke within 2 weeks after initial installation. Florida

Dear Valued Consumer,

Please trust we did everything possible [within our scope] to satisfy this customer. As for each of our customers, we provided the product support to ensure the equipment was replaced as warranted.

Unfortunately, equipment failure does exist. We replaced (2) units for this gentleman. First, (1) of his units arrived with cosmetic damages from transit, the unit was refused and a replacement unit was sent. Second, he had a compressor failure at start-up, we picked up the defective unit and replaced it with a new one as well.

This customer was not satisfied with any of our efforts. We always stand by our products and services to ensure a pleasant transaction. With that said, we understand not every transaction can be a success story, however, we did try to the fullest to satisfy his concerns.

Our policies are publically available for review on our website. Furthermore, our personable Sales Staff is available from 9:00 - 6:00 EST Mon. - Fri. to answer all questions or concerns prior to your purchase. We look forward to serving your HVAC needs if/when given the opportunity. Thank you for taking the time to read our response in the matter.

Sincerely,

The AC Outlet Customer Service