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Report: #273241

Complaint Review: The Alarm Center - Baton Rouge Louisiana

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  • Reported By: Denham Springs Louisiana
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  • The Alarm Center 12147 Coursey Boulevard Baton Rouge, Louisiana U.S.A.

The Alarm Center harasses customers, do not follow through on verbal committments toward their contract terms, and unlawfully advertises your personal, confidential business to others. Baton Rouge Louisiana

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I have never had to deal with a business where it is ok to harrass, interrogate, and verbally abuse the customer.

I signed a 36 month contract with The Alarm Center on 1/15/07 and moved on 8/17/07. Since I was moving I had canceled services. I called The Alarm Center on 8/13 and spoke with Angela/Angie. She said there was no penalty to cancel and all I needed to do was submit a Notice of Termination and on the notice note that I would refer them as the Monitoring Comany of choice. I did that via fax on 8/13 at 2:07 PM. At this point from my conversation with The Alarm Center the contract was now canceled.

I then decided to have new service installed into my new home and that was set up to be installed on 8/20. When getting that service arranged I was harrassed into purchasing service/items I did not want. I received a follow-up call on 8/17 trying to sell me items again and to confirm installation. (I had already put a deposit of $150 down for the installation.)
On 8/20 I called to alert The Alarm Center the home was not pre-wired as I was told and that I wanted to cancel the installation.

I spoke with an employee named Ross on 8/20 to cancel the service and refund the deposit. He was insistant that I have the serice installed and i kept telling him "No" he continued to say that I was now in breach of my contract and that I need to speak with Tom Taylor.
On 8/21 I spoke with Tom Taylor he said he would refund the deposit since no new service was installed and I did not sign a new contract. He then added that I needed to pay the remainder of the 36 month contract, which I thought was canceled.

I was mislead and they recided what they told me earlier on the telephone. At this point I was not satisfied with the company as a whole. I told Tom they advertise "Satisfaction Guarenteeed or Your Money Back" and was not satisfied. He continued to bully me into paying the remainder the the 36 month contract for services I will not be receiving any longer.
Everything was ok until I decided not to have service installed into my new home. Once I canceled the service installation they decided to go back on their verbal committment.

1. I paid a installation deposit and The Alarm Center was ready to install the new service and have me sign a new 36 month contract.

2. Once I canceled the installation they decided to go back on a verbal committment.

3. They falsly advertise..."satisfaction guarenteed"
I contacted the Baton Rouge Better Business Bureau and The Alarm Center said they had refunded the deposit of $150 (which they have) further they still noted they will hold me to the 36 month contract (that was already canceled on 8/17 per my submitting the Notice of Termination). They they began unlawfully stating my personal/confidential business to others.

The Alarm Center also stated they installed the system at a discounted their upfront price at my old location. Yet, they were going to do the same thing at my new location. Since I canceled the new installation they are decided to go back on their cacelation on the old contract.. this just is a scheme to make more money from consumers.

Denham Springs, Louisiana

This report was posted on Ripoff Report on 09/08/2007 06:47 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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