Complaint Review: The Bradford Exhcange - Internet Internet
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- Author Not Confirmed
- The Bradford Exhcange Internet United States of America
- Phone:
- Web: http://www.bradfordexchange.com/
- Category: Jewelry Stores
The Bradford Exhcange Ashton-Drake Galleries, Hamilton Collection ,Online, Collectibles Today Do not order from here! Internet, Internet
*Author of original report: Bradford Exchange Update
*UPDATE Employee: Personalized Music Box
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I ordered a custom engraved Jewelry Box for my girlfriends birthday. The time to ship was listed at 2-3 weeks. At the 3 week point the estimated ship date rolled back 5 days. It continued to do this every 5 days for 2 months.
They DO NOT have a customer service phone number. E-mail attempts were met with generic replies of cannot guarantee shipment times.
After threatening to report them they admitted they do not "do not manufacture or personalize the items we distribute" and "can neither expedite the shipping process nor contact the jeweler to determine the progress of any given order at any time"
They finally sent me a letter saying they are unable to ship my order for 3 months in the future and they were cancelling unless I called.
Overall poor customer service and I'm not convinced they even are able to ship the items they list on their website. Avoid.
This report was posted on Ripoff Report on 05/12/2012 05:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-bradford-exhcange/internet/the-bradford-exhcange-ashton-drake-galleries-hamilton-collection-online-collectibles-to-881910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Bradford Exchange Update
AUTHOR: web2583 - (United States of America)
SUBMITTED: Friday, May 25, 2012
In the spirit of fairness I wanted to update my order status with the Bradford Exchange. I received a letter in the mail stating that my classic rose monogrammed jewelry box was delayed and would not be shipped till 7/21/2012. I ordered it at the end of March with an expected 2-3 week ship time.
The letter also stated that if I did nothing my order would be cancelled. If I wanted to reinstate my order call a number. I did nothing.
About a week later I received an e-mail stating my order from the Bradford Exchange had shipped. Sure enough it arrived about 5 days later in perfect condition and my credit card was charged.
Those are facts, you can decide yourself if it is worth to order from a company that obviously has communication problems in the manufacturing process.
Daniel Webster
#1 UPDATE Employee
Personalized Music Box
AUTHOR: Fran - (United States of America)
SUBMITTED: Monday, May 14, 2012
Dear web2583, Thank you for contacting us. We are so sorry to learn of your experience with your order. We want to assure you that we are able to receive status on orders with our manufacturers. It seems that this particular music box is having some type of production difficulty, but I need your account information to verify this. In order to assist you, please contact me at customer_inquiry@bgeltd.com. Please include your client account number, order number, and/or name and address. Thank you, Regina
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