The Closet Factory Poor Service after the sale Carrolton Texas

We contracted the Closet Factory to do an installation on our master bedroom closet. The installation went fine. Weeks later I was having problems with the hanging bars falling down. I contacted the Closet Factory and they never responded to my problem. I decided to live with it. After returniing from a recent vacation I was unpacking and had had enough. When all your clothes fall to the ground its a real problem. Very dissappointed with the quality of the product and the follow up service. They recently said they would come have a look charging an additional 100.00 for the trip fee. They are very nice until paid in full. The lifetime warranty is meaningless. Choose another company this one falls short on many levels!