Complaint Review: The Cover Guy - Niagara Falls Ontario
- The Cover Guy 2315 Whirlpool St #968 Niagara Falls, Ontario Canada
- Phone: 1 877-611-0946
- Web: thecoverguy.com
- Category: Pools & Saunas
The Cover Guy Sent me the wrong size cover, and won't refund me. SCAM! Niagara Falls Ontario
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
WARNING!!! DO NOT buy from this company
At first glance, they seem like a good company based on their website, but it's all a lie and a SCAM. Don't let the modern website fool you!
Below are photos of my hot tub order, where they improperly made the cover 1/2" short, causing it to not fit on my hot tub. The cover skirt protrudes outward (see photo). The order form clearly shows the measurements I ordered, but when measuring the cover it's not the correct size. A clear mistake from the COVER GUY production line.
What is the point of ordering a custom hot tub cover if they won't make it custom? The customer service rep, "AMANDA", was absolutely no help at all, and claimed the companies has a 1" margin for error on all "custom covers". Now re-read that last sentence and tell me that's not the most ridiculous thing you've ever heard....
I'm now stuck with a cover that doesn't fit my hot-tub, and looks to small. Something that is so clearly a manufacturing error, but they refuse to refund my order, or simply send me the correct cover I ordered. I'm now stuck with the trouble of disputing the charge on my credit card (thankfully I paid with a CC for this reason), and I will be filing suit against the company if not return in full.
(PHOTOS won't upload)
COVER GUY RESPONDER: ORDER# CGUS-204694 ; 12/28/17 delivery
This report was posted on Ripoff Report on 01/03/2018 04:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-cover-guy/niagara-falls-ontario-14305/the-cover-guy-sent-me-the-wrong-size-cover-and-wont-refund-me-scam-niagara-falls-onta-1420889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.