Report: #810055

Complaint Review: THE DORSCHEL GROUP - Rochester New York

  • Submitted:
  • Updated:
  • Reported By: Kathleen — Henrietta New York USA
  • THE DORSCHEL GROUP 3817 West Henrietta Road Rochester, New York United States of America


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We purchased three vehicles from Dorschel. We took our Ascender into Dorschel for a FULL DIAGNOSIS of what was wrong with it. For a Diagnosis Only they charged us $198. but we said do it, it had brake problems, acceleration problems, and an engine light on now and we wanted to know everything wrong with it. They called and said they knew what was wrong and could repair the vehicle in full for $609. and that included the cost of the diagnosis. We said go for it! When we picked it up "fixed", they charged us over $700. (ofcourse) but we paid it and left and the Ascender BROKE DOWN 15 minutes out of the shop! Dorschel Service apologized profusely & sent a tow truck & promised to "make it right!"  They left my husband standing on the side of the highway in the dark in late November (2011) without a coat and he had to walk more than six miles! That was was dangerous. They have had the car for THREE WEEKS and today Lou Muto from the Dorschel Service Center sent an email stating they never agreed to repair it - after three weeks and them putting over 200 miles on it! and it is still broken & already PAID FOR IN FULL. Is THIS "The Dorschel Difference"? Lying and cheating customers at Christmas time? I have written emails to Rick Dorschel with no response.  I contacted the NYSDMV Inspection and Repair division to file a complaint after Dorschel Service told us that they are allowed to pass inspection on vehicles with dragging/sticking brakes.  That sounds safe, right?  The NYSDMV said they would never say that and encouraged me to file a formal complaint with them against Dorschel and they would fight on our behalf to the full extent of the law.  The Inspection and Repair Complaint division of the NYSDMV also told us the main issue isn't even that they lied to us about NYS allowing dragging brakes to pass inspection but that they took our money for a full diagnosis, for a full repair, and the vehicle is STILL broken.  Dorschel still has my car, still NOT REPAIRED, and told us today in the lying email from Lou Muto to come get it as is.  This is The Dorschel Difference?  This is their "making it right"?  This is how a mother and her soon-to-have-a driver's license son are supposed to SAFELY BE ON THE ROAD?  If anything at all is still wrong with that car and anything at all happens to my son or anyone he or I may hit due to the car not being properly repaired, I am holding RICK DORSHEL and THE DORSCHEL GROUP completely responsible!

This report was posted on Ripoff Report on 12/15/2011 06:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-dorschel-group/rochester-new-york-14623/the-dorschel-group-rick-dorschel-the-dorschel-in-difference-service-center-rip-off-roche-810055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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