Complaint Review: The dump in Irving tx - Irving Tx
The dump in Irving tx Sales person lied and bait and switch Irving Tx
Desperate need of a new mattress and went to the dump with my wife and talk to the sales woman the first night at great length and was assured that if I didn’t like the product I can trade it back in considering I was having back problems. I went to several other stores and decided that I really trusted the saleswoman Amy gullia at the dump.
The following week I went back to the dump and purchased a mattress for approximately $1400. I couldn’t go back up to the dump to pick up my mattress so I had to send somebody else and when I got home I wasn’t too sure that that was the same mattress that I had bought but my wife convinced me to just go ahead and try it and see if we liked it. It took me about two weeks to realize I wasn’t adjusting to it but I had to go out of town for sales meeting in Chicago for a week and had absolutely no problems sleeping on the hotel bed.
When I came back home took another week and realized this bed just wasn’t working. I called customer service first and they told me that the particular vendor that I got the mattress from did not except exchanges. She did not care that the sales person told me that that wouldn’t be a problem as our mattress companies cover at least 30 days. I then contacted the sales woman Who said she would get on it immediately but I’ve contacted or six times since and she refuses to take my calls.
I have contacted and left messages for the store manager as well as tried to contact customer service and I’ve gotten nowhere. I look on the paperwork in the paperwork doesn’t even give a description of the mattress although it outlines perfectly the pillows that I bought nothing about the mattress to verify that I was given the wrong one. This is the biggest bait and switch scam I’ve ever seen. I really thought that a company this size would have a lot better ethics but obviously not.
This report was posted on Ripoff Report on 04/05/2018 08:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-dump-in-irving-tx/irving-tx-75063/the-dump-in-irving-tx-sales-person-lied-and-bait-and-switch-irving-tx-1437390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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