The Healthy Back Institute - losethebackpain.com ripoff, scam, offer free products but make you pay postage/shipping charges and then put an excessive value on them that incur unaffordably high customs charges so you have to send them back Gaithersburg, Maryland

Actually there has been numerous complaints about the Healthy Back Institute.    There is no way the book and oil would be worth £75 and most companies would undervalue goods sent abroad.  I used to be on your e-mailing list and would receive e-mails from you on a daily basis and up to five a day in some instances.  When I looked on the order page from a link on the e-mail only to find out much I would have to pay for postage and packaging I declined.  Then I received irate e-mails from you asking why you hadn't proceeded with the order.  I would also receive numerous e-mails with the "I screwed up" in the title.  Because of your attitude I decided not to order from you and eventually decided to unsubscribe from the e-mailing list and delete all the e-mails sent to me including unread ones.

any one thas be riped off by companys use the  above name in the title the compliant form will be out to all law enforcements around the an will be on the world wide data base usually when take the bbb side they work for them also if any has ben riped from the internet phone company or tv use the federal communication commission  (fcc) conpliant form 2000 any thing that is transmitted an recieved over a wire or thru the air comes under heading of fcc this form is good when a person trys to contact the company an get no reply  you   can be sure that you will get one after they recive a letter from the federal goverment pass this info on to others.thanks ray ne arkanas

When I got back and sciatic pain and had gone through many treatments for months which did not work I got the Lose the back pain system from The Healthy Back Institute. I was unsure at first buying from a foreign country. It arrived promptly and over the next few months, they gave me very consistent, supportive and helpful advice, discussed with me how to approach the exercises, listened to me and answered all my questions. In my experience it is an excellent service.

 As I no longer suffer from back pain and sciatica after doing this lose the back pain system I am very happy I purchased it!

I have ordered a few more things from them since and have had absolutely no problems. Easy shopping and great helpful products.

I live in UK and I expected to pay p&p on items as it will cost any company to send them especially overseas. I cant be sure but I dont think companies can downmark pricing on products as I believe it could cause issues with legality going through UK customs if checks are made.

Firstly, there was NO warning on your web site that a book + a small pot of oil would cost an insane $75 or that this extortionate value would be marked on the package, potentially incurring high customs charges. In addition, like I said, most companies show some respect for their international customers by minimising the value to avoid these. I've ordered lots of products from N America and this has ALWAYS been the case. Free shipping huh? Not for us. It was a total waste of money that we could ill afford because we had no choice but to return the goods to you. And now you have these back for free and will charge some other poor innocent unsuspecting person for the same bad deal.

What did I expect your company to do to resolve the situation? Show a gesture of goodwill and either return the package to us that we had to send back with a minimised value on it that wouldn't incur customs charges and handling fees or refund the charges to enable us to accept the package.

I DO NOT appreciate you stealing $10 off us for products we were never able to receive. APPALLING customer service.

First of all, we are an honest company with a great reputation.