The Home Depot, TrafficMaster, Tile Perfect, Roanoke Companies Group ripoff faulty product grout Aurora Illinois

I know this complaint is several years old, but I had a similar experience with the Trafficmaster stain-proof grout I got from Home Depot in late 2004. Installing it in my shower was a nightmare, as it never hardened enough to adequately sponge off the excess without pulling the still-wet grout from between the tiles. And then, when it did dry, hundreds of pinholes opened up in the lines of the grout, and the excess -- which I had to leave on the tile for an inordinately long time -- was almost impossible to get off. I had to use a razer blade, I think.

It is now 2013, and I need to remove some sections of grout near the tub due to mold. I was surprised to find that, nine years later, it was still pliable, like caulk. Instead of a grout cutter bit to chip the old grout out, I simply used a knife to cut it away.

There was some water behind the tile at the lip of the tub. I don't know if that's the fault of the grout or the caulk. But that, and the continued softness of the grout, makes me worry that it is not doing its job and water may be getting behind the tile. I'd like to know if anyone has begun legal proceedings against either Home Depot or Stainmaster regarding this clearly inferior product.

I have used trafficmaster stainproof grout on 3 projects, 2- bathrooms w/shower and 1 kitchen. I love this product, it goes on well and does what it says. I have used my shower for 3 years and have not had any problems what-so-ever and it still holds its color and I did not ever have nay problems with the grout not setting up.