The Huntington Learning Center Bay Shore, NY Mike Borgese Charged for MORE hours than contracted for Bay Shore New York

Aug07,My ex-husband & I contracted 238 hrs of tutoring 4 my son,16,as recommended by The Huntington Learn Cntr. Cost $10,000+ which included a prepaid discount. We took a loan,my father cosigned,4 full amt. We set a sched.4 my son,which would have him complete 238 hrs by spring08.The Cntr said they kept track of hrs on their computer for holiday,& makeup purposes.I was in contact with the Cntr & had meetings with director on my sons progress.A new director was hired & never asked 4 meeting, but at my last meeting I was told I\'d b called 4 1 last meeting when my son was close to his 238 hrs. In Apr my son came home with a spring sched of the Cntrs hrs. I wrote on the sched \"Please send this back 2 me with # of makeups needed,\" I also called & left a msg.I received sched back with secretarys writing, saying \"NO MAKEUPS as of 4/30 bal.due $1204. Pls call for meeting\". I was CONFUSED since I pd in full,IN ADVANCE.I called thinking its a billing error.I got in touch with Mike B.,new director.He said my son was NOW up to 261 hrs so I owed $1240.I said I was NEVER called for a last meeting,NEVER told my son was near his 238 hrs,& worse yet NEVER told my son had PASSED his 238 hrs.I couldve been told by phone or in person,& my son couldve been told!I said since they let me bring him in once he passed his 238 hrs, w/o telling me,I was NOT responsible 4 this unsolicated hours,it was THEIR ERROR,& I wasnt going 2 pay 4 it!Mike said,\"well considering your situation(my sons grandfather was dying in the hospital),I could get the fee lowered\".HE WAS BARGAINING?I felt betrayed.They used fraudulent & unethical business practices 2 get more money then what was contracted!Since they tried 2 bargain with me,I thought that would b the end of it. A mnth later I get handwritten letter asking for $1505! if I didnt pay they were going to go to Corp & Collections.Ive got more letters since!3 people have copies of the contract.Even though the loan will be paid off in full this month due to moneys from the death of my sons grandfather, I am still being harrased!I would appreciate any help. Complaint Background Product/Service Purchased: 238 contracted hours of tutoring. Purchase Date: 8/1/2007 Date Problem First Occurred: 4/1/2008 Dates you complained to the company/organization First Date: 4/12/2008 Second Date: 4/16/2008 Payment Made: No Name of Sales Person 12. Title: Mr. 13. First Name: Michael 14. Middle Name: 15. Last Name: Borgese 16. Suffix: 17. Purchase Price: $10,000.00 18. Disputed Amount: $1,505.00 Desired Outcome: I would like The Huntington Learning Center to admit to their billing & scheduling errors and withdraw the charge to me of $1505.00 for the additional 23 uncontracted tutoring hours.

Lyn
Bay Shore, New York
U.S.A.