The Interior Gallery Expensive toilet but wrong hardware Allen Texas

I purchased an expensive high end toilet.  The installation hardware included in the packaging isn't compatible with the toilet.  I contacted customer service who requested I e-mail photographs of the issue.  I did so & received no response within 3 weeks.  Therefore, I contacted them again by phone.  They advised they were in receipt of my photographs but that they didn't manufacture the product.  I insisted they contact the manufacturer of the products they retail to get me replacement hardware.  They insisted it would be 12 weeks before they could contact the manufacturer & suggested I install the toilet without mounting hardware.  I'm very dissappointed with this retailer & caution consumers to avoid transacting with them.