The Lighting Outlet Sunrise, FL What are these guys, nuts? They've left me in the dark... Sunrise Florida

Wow! This was unusual.

We needed a modern ceiling light to be attached to our 15 foot vaulted ceilings. Lowes, Home Depot, Amazon no luck, so we visited Lighting Outlet. It did take awhile to get customer service, but once we did, the light we liked was sold to us, and delivery and installation promised for later in the week for $80.00 more. We paid for the light, and talked in detail about the height of the ceiling, the 9.5 feet of cable and rod needed to reach the top of the lamp from the ceiling, and the fact that the ceiling was vaulted. All would be right, we were assured. 

The delivery person called to promise delivery Tuesday at 7:00. He arrived in a regular car-- no van, no markings for the company. Walked in with the light, looked at our ceilings, and proceeded to tell us that we had not instructed the company correctly about what was needed. He did not have "enough rods," to reach the ceiling, and would have to come back another time. My wife walked him through the diagrams and notes she had written for the store, but he continued to insist that we did not "understand" what was needed to put the light in.

I told him we were uncomfortable taking delivery of an incomplete product. He assured me that it was, in fact, complete. I said that I must have misunderstood, then, and if everything was there and he could install, then all good. Then he said, "But I have no ladder..." I was incredulous. "You go to a house to install a ceiling light with no ladder?" He said, "What I need a ladder for? You not have instructions properly at store!"

At this point I told him I would not accept delivery of the light unless it had all the rods needed, because if I accepted it and he failed to come back with the rods I could be stuck. He began to walk out, saying angrily, "Your light! Your light! You pay, you keep!" I picked the light up, following him outside, but he began to physically RUN to his car, open the door, and rush in, locking the doors. He squealed the tires as he left me standing there with a light, but no rods, and no installation.

Not recommended.