Complaint Review: The Mechanic - Chicago Illinois
- The Mechanic 175 West Jackson Blvd, 12th floor Chicago, Illinois United States
- Phone: 800-621-2130
- Web: Www.mrclaims.net
- Category: Auto Extended Warranty
The Mechanic The Warranty Group Automotive Warranty Services, Inc. Alabama Warranty Services, inc. Consumer Program Administrators, Inc. (AZ, IA, WY) Motor Warranty Services of North America (CA) Automotive Warranty Services of Florida (LA, WI) Horrible service, delay authorizing covered repairs Chicago Illinois
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We purchased the service contracts on my 2013 Ford Escape from dealer at the time of purchase. It had both my husband & my name on the contract. On Saturday (3/3), car would not start. We replaced the battery (not covered). Sunday (3/4), it was dead again, so we had it jumped and drove it to the nearest Ford dealer. When we got there, it would not restart. Once Ford service diagnosed, they called for authorization. They were told there was a problem with the name. Turns out they only entered my husband’s name In their system. To fix their error, I had to send in a letter sign by my husband approving my name being added.
I’m not even making this up! In the meantime, no repair is authorized and they are not providing me a rental car as they are supposed to per the contract. And they wouldn’t initiate a claim based on me relaying the diagnostic feedback from Ford service. No. They need to call. As of today — my car has been out of commission for 3 days. No approved claim and no rental car. The stupid part of it is the total out of pocket for them is less than $500. This is my first claim. My car already has 73k miles on it and the agreement is for 6 years / 100k miles. And I paid a lot more than that for it! Trust me—- this will be the last service agreement I buy!
This report was posted on Ripoff Report on 03/07/2018 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-mechanic/chicago-illinois-60604/the-mechanic-the-warranty-groupautomotive-warranty-services-incalabama-warranty-serv-1433010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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