The Motley Fool Unauthorized charge onto my credit card because unable to reach a human being through customer service to cancel the subscription thatwas continued/renewedwithout my permission. Motley fool makes it impoosible to reach anyone through customer service thus preventing customer from being able to cancel their subscription. Alexandria Virginia

I too made a less than optimal purchase with The Motley Fool. My fault,  not theirs. I accept responsibility for the fact that I fancied myself quite the trader, when in reality I only wanted the penny stocks that make millions, or the dollar stocks that make exponentially more money.

I too had a hard time getting ahold of customer service. I'm on the West coast, they're on the East and are manned 9-5 M-F which means by 2:00 pm my time they're gone.

However, I sent an email to them, and I had even used the service in a more of a demonstration type mode, but nonetheless the argument could have been made that I used the service. It was 8 days on the outside of their 30 day guarantee and they honored my claim.

The coolest thing about this was I wrote them a Dear Whomever letter and the next day received a response that said my account was cancelled and they were refunding my money. It was almost perfect, but not until I got the credit on my Amex bill, which I did two weeks later.

I could not ask for better customer service. You think when you write to a blanket email that you'll get no response, the fact that I received a response and  that the response was right and I ended up being credited, I think says a lot for their customer service.

The flipside of that is, it is, it disappoints me that customer service is so marginal every where else that what they did is considered above and beyond. But these days  I do consider it above and beyond to do the right thing.  So yes I'm about a year too late to respond, but when I was so happy with what happened, I decided to looke at The Ripoff Report and see what people were saying.

I can happily say, The Motley Fool did a really good job for me and I appreciate them