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Report: #93267

Complaint Review: The Parts Place - Elburn Illinois

  • Submitted:
  • Updated:
  • Reported By: Marion Iowa
  • Author Not Confirmed What's this?
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  • The Parts Place 217 Paul Street Elburn, Illinois U.S.A.

The Parts Place ripoff fraudulent ebay auction misrepresented product will not refund Elburn Illinois

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Here is the text of the E-bay auction listing for a Chevy truck dash board pad for which I bid $207 (and paid $20+ in shipping):

"THIS IS A NEW COMPLETE DASH PAD, NOT AN OVERLAY. YOU MUST REMOVE YOUR OLD DASH PAD TO INSTALL THIS NEW ONE. FOR TRUCKS WITH OR WITHOUT A/C. YOU MUST USE YOUR EXISTING TRIM PIECE THAT COMES OFF AND WILL BE A BLOCK OFF PLATE OR HAVE VENTS. IT IS BLACK IN COLOR MADE IN THE USA BY GM RESTORATION PARTS. THIS PAD RETAILS FOR OVER $400!!! GET THIS PAD AT A GREAT PRICE. SHIPS OVERSIZE UPS."

The dash was not made by "GM restoration parts", it was made by Dashes Direct (www.dashesdirect.com), there was a flier from them in the package, and their name is imprinted under the dash. I don't know if this was a factory reject or what, but the quality is extremely poor and could not be used (the trim from my original dash fit with a 1/4" gap and the A/C vents were so tight they could not move.) Regardless, the listing is blatantly fraudulent because dashesdirect.com lists the suggested retail at $239, nowhere near $400. $400 is about right for an actual GM dash, which is what I thought I'd be getting.

The part about $400 is a blatant lie, and the rest is extremely deceptive. An honest ad would say "urethane replacement dash pad". If I had seen that, I would not have bid. I'm well aware that these are available for approximately $200.

Here's the E-mail exchange:

Me:
"Re: E-bay #****

The auction said 'made in the USA by GM reproduction parts'. What does that mean? The part I received looks like a urethane replacement. Am I missing something? Since you said it 'retails for over $400' I figured it would be an OE replacement, but I can get urethane dashboards for around $200 all over the place. This is misleading.

Let me know if I'm off base."

TPP:
"This is made in the USA and is a licensed GM restoration part. I don't understand the confusion.
Thank You,
The Parts Place"

Me:
"I admit I didn't look into it, but doesn't the wording imply that there is an entity called 'GM restoration parts'? This implies that this entity 'made' the part. Can you point to a single retailer where this part retails for over $400?"

TPP:
(No response)

Finally, me:
"I'm very unhappy with the quality of this product, I'd like to send it back for a refund."

TPP:
"As our auctions say, all Ebay sales are final.
Thank You,
The Parts Place"

How's that for service?

Incidentally, I believe but cannot prove that this guy is pumping up his private auctions by bidding himself.

Charles
Marion, Iowa
U.S.A.

This report was posted on Ripoff Report on 06/01/2004 06:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-parts-place/elburn-illinois-60119/the-parts-place-ripoff-fraudulent-ebay-auction-misrepresented-product-will-not-refund-elbu-93267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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