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Report: #401024

Complaint Review: The Place Furniture Galleries - Farmingdale New York

  • Submitted:
  • Updated:
  • Reported By: massapequa New York
  • Author Confirmed What's this?
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  • The Place Furniture Galleries 1640 Broadhollow Road Farmingdale, New York U.S.A.

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Horrible Horrible service. Do not believe anything they tell you every employee lies to you. i was told we would have delivery before thanksgiving 6 weeks after purchase. Thanksgiving came and gone we had reaarange our holliday. then they told me every week there after we would receive delivery the following week.

Now its 11 weeks and still no furniture! They should be ashamed of themselves. We ordered a leather sofa and a love seat. And now after waiting 11 weeks being promised delivery on 4-5 seperate occasions, losing time from work, losing holliday gatherings they still can't deliver what we purchased. They want to bring us 2 sofa's that wont fit in our den.

I spoke with tye who 100% assured me delivery on sat 12-13-08. I called and no one knew that it was to be delivered. I spoke to Patty Daly who runs the store and she couldn't do anything more than offer me delivery on tuesday of furniture we didn't buy.Then told me take it or leave it. I LEFT IT !!! They have no empathy for thier customers at all !!! If you asked me where to go for furniture this would be the last place I would send you.KEEP AWAY!!!!!!

Stevieb
massapequa, New York
U.S.A.

This report was posted on Ripoff Report on 12/13/2008 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-place-furniture-galleries/farmingdale-new-york-11735/the-place-furniture-galleries-promised-4-6-weeks-delivery-11-weeks-later-still-cant-fil-401024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

New Mangagement-Dedicated to change for the better

AUTHOR: Julia - (U.S.A.)

POSTED: Sunday, July 19, 2009

Hi, I'd like to introduce myself, I am Julia Jones the New Customer Relations Manager for The Place Furniture Galleries. I was hired because ownership is committed to developing a new 'World Class' customer service department. The entire department has been overhauled with new policies and brimming with highly motivated customer service representatives, dedicated to serving you. I know in the past we have fallen short of your expectations but ownership has heard your complaints and is responding to your needs. I would like anyone interested to know that I am making every effort to contact Stevie but as of yet have been unsuccessful. I will continue my attempts because I want to invite him to the store in order to meet with management and ownership. We would like to personally extend our apologies. Our only desire is to resolve the past in order to build a new relationship together, for a better future.

Thank you for reading this post,
Julia Jones
Customer Relations Manager
The Place Furniture Galleries
1640 Broadhollow Road
Farmingdale, NY 11735
(631) 843-9393

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#2 UPDATE Employee

New Mangagement-Dedicated to change for the better

AUTHOR: Julia - (U.S.A.)

POSTED: Sunday, July 19, 2009

Hi, I'd like to introduce myself, I am Julia Jones the New Customer Relations Manager for The Place Furniture Galleries. I was hired because ownership is committed to developing a new 'World Class' customer service department. The entire department has been overhauled with new policies and brimming with highly motivated customer service representatives, dedicated to serving you. I know in the past we have fallen short of your expectations but ownership has heard your complaints and is responding to your needs. I would like anyone interested to know that I am making every effort to contact Stevie but as of yet have been unsuccessful. I will continue my attempts because I want to invite him to the store in order to meet with management and ownership. We would like to personally extend our apologies. Our only desire is to resolve the past in order to build a new relationship together, for a better future.

Thank you for reading this post,
Julia Jones
Customer Relations Manager
The Place Furniture Galleries
1640 Broadhollow Road
Farmingdale, NY 11735
(631) 843-9393

Respond to this report!
What's this?

#1 UPDATE Employee

New Mangagement-Dedicated to change for the better

AUTHOR: Julia - (U.S.A.)

POSTED: Sunday, July 19, 2009

Hi, I'd like to introduce myself, I am Julia Jones the New Customer Relations Manager for The Place Furniture Galleries. I was hired because ownership is committed to developing a new 'World Class' customer service department. The entire department has been overhauled with new policies and brimming with highly motivated customer service representatives, dedicated to serving you. I know in the past we have fallen short of your expectations but ownership has heard your complaints and is responding to your needs. I would like anyone interested to know that I am making every effort to contact Stevie but as of yet have been unsuccessful. I will continue my attempts because I want to invite him to the store in order to meet with management and ownership. We would like to personally extend our apologies. Our only desire is to resolve the past in order to build a new relationship together, for a better future.

Thank you for reading this post,
Julia Jones
Customer Relations Manager
The Place Furniture Galleries
1640 Broadhollow Road
Farmingdale, NY 11735
(631) 843-9393

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