The Realty Store Steals deposits and does not honor lease Sevierville Tennessee

The Realty Store is nothing but a shady business. I gave a $500 deposit upon moving into one of their rentals and when we moved the place was cleaner than it was when we moved in. They did a walk-thru and I have the paperwork showing everything was cleaned and spotless. I received my deposit in the mail and it was only $270.13.

They are charging cleaning fees when there was absolutely nothing and I do mean nothing to clean. We even pressure washed the basement floor. It was way cleaner than it was when we moved in. I had the carpets professionally cleaned upon the Realty Stores request although this was not in my lease at all. I payed $160 to have them cleaned. They are chargind us to replace the locks on the door. All keys were returned to them and I don't even think it is legal to make us pay for the locks to be changed. It is nowhere in our lease. They are charging over $100 to replace locks on 2 doors! Outrageous!

They are also charging fees that aren't even labeled as to what they are for. I called them and they said the accounting department is not in that office and they have no phone number! What? An office with no phone number?? They said I would have to send an email which I did. What do you know, I got an automated message back saying they were way too busy and would not respond until they were caught up. Bullcrap. Shady company no doubt. I'm going to get my deposit back or they will see me in court.

A.
milton, Florida
U.S.A.