The Refine Institute Poor result. No solution offered. Charlotte North Carolina

I had neograft hair surgery done in November 2016. I was told I would have full results by 9 months at the latest and that I was a prime candidate. When I asked prior to the procedure what would happen if it didn't work for me, Jan said "Come back and see me, but we've never had that happen." At the 6 month mark, I went for a follow-up and told them I wasn't satisfied with results. I was told to just wait for the 1 year mark and it would thicken. I came back for the 1 year follow-up and told them I wasn't satisfied with results. I was told again it would thicken by the 1.5 year mark. It isn't getting better as time goes by. I've taken my finasteride and applied Rogaine exactly as prescribed. I feel I've wasted a significant amount of money for a unsatisfactory result. Save your money and find a solution that works. This solution does not work for me. I'd like a refund.