Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1270221

Complaint Review: The Right Move Inc - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Jennifer B — London Illinois United Kingdom
  • Author Confirmed What's this?
  • Why?
  • The Right Move Inc Nationwide USA

The Right Move Inc therightmove4u.com Awful experience, TRASHED my furniture, wouldn't take responsibility New York Nationwide

*Author of original report: We're sorted

*Author of original report: The owner is now engaged

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I hired The Right Move Inc to move a table from Chicago to London.  The table left Chicago in one piece, no dents, no scratches, no pieces missing.  It arrived essentially like firewood. 2 chunks out of one corner, the skirting board cracked off, dents on 3 sides of the table and the top.

Michelle Franklin from the company first tried to pass along responsibility saying it went through 7 different hands.  I paid her for professional packing and wrapping--I didnt skimp there.  She then said she did her job getting this from Chicago to London and it's not her fault it got bashed, I should just file a claim.  She was unprofessional, condescending and the fact that she tried to tell me that her job was done, was infuriating.  

Do not use The Right Move Inc if you care about your belongings arriving in the new location in the same condition as it left.  Do not use The Right Move Inc or therightmove4u.com if you want a stress free experience.  I'd say only use this company if your stuff is garbage and additional 'character' added via a move is what you intend.

Horrible experience, horrible company, horrible job done by them.

 

This report was posted on Ripoff Report on 11/25/2015 03:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-right-move-inc/nationwide/the-right-move-inc-therightmove4ucom-awful-experience-trashed-my-furniture-wouldnt-1270221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner

#2 Author of original report

We're sorted

AUTHOR: - ()

POSTED: Wednesday, November 25, 2015

It's taken quite a bit but fair play to Michelle, she's finally stepped up.  They did screw up badly, tried to pass the buck but they did finally own up to the issues so I will close this complaint and agree it's resolved.

Respond to this report!
What's this?

#1 Author of original report

The owner is now engaged

AUTHOR: - ()

POSTED: Wednesday, November 25, 2015

The owner of the company is finally now taking action.  I don't think this was handled well, likely on both sides, but I appreciate that she is finally now trying to help.  

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now