Complaint Review: The Right Move Inc - Nationwide
- The Right Move Inc Nationwide USA
- Phone:
- Web: www.therightmove4u.com
- Category: Moving Companies
The Right Move Inc therightmove4u.com Awful experience, TRASHED my furniture, wouldn't take responsibility New York Nationwide
*Author of original report: We're sorted
*Author of original report: The owner is now engaged
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I hired The Right Move Inc to move a table from Chicago to London. The table left Chicago in one piece, no dents, no scratches, no pieces missing. It arrived essentially like firewood. 2 chunks out of one corner, the skirting board cracked off, dents on 3 sides of the table and the top.
Michelle Franklin from the company first tried to pass along responsibility saying it went through 7 different hands. I paid her for professional packing and wrapping--I didnt skimp there. She then said she did her job getting this from Chicago to London and it's not her fault it got bashed, I should just file a claim. She was unprofessional, condescending and the fact that she tried to tell me that her job was done, was infuriating.
Do not use The Right Move Inc if you care about your belongings arriving in the new location in the same condition as it left. Do not use The Right Move Inc or therightmove4u.com if you want a stress free experience. I'd say only use this company if your stuff is garbage and additional 'character' added via a move is what you intend.
Horrible experience, horrible company, horrible job done by them.
This report was posted on Ripoff Report on 11/25/2015 03:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-right-move-inc/nationwide/the-right-move-inc-therightmove4ucom-awful-experience-trashed-my-furniture-wouldnt-1270221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
We're sorted
AUTHOR: - ()
SUBMITTED: Wednesday, November 25, 2015
It's taken quite a bit but fair play to Michelle, she's finally stepped up. They did screw up badly, tried to pass the buck but they did finally own up to the issues so I will close this complaint and agree it's resolved.

#1 Author of original report
The owner is now engaged
AUTHOR: - ()
SUBMITTED: Wednesday, November 25, 2015
The owner of the company is finally now taking action. I don't think this was handled well, likely on both sides, but I appreciate that she is finally now trying to help.


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