The Rose Dress www.therosedress.com Did not ship dress, No customer service rep to talk to, scammed my credit card San Jose, California

Hi, TheRose have viewed all your complaints and dissatisfaction. In response to that, we would first want to express our sincere apology for all the inconvenience you may have experienced. TheRose, is doing an honest business for eight years in retailing formal women's apparel and it is never our intention to cause dissatisfaction or inconvenience to anyone of our customer. But there are circumstances that we too are unable to prevent, just like when our system was hacked a month ago and so there are credit card complaints that it has been used by TheRose. And so, to prevent this from happening again and to prevent hackers from viewing information from the customers, we have made this issue our priority #1.

In today's world, security issues are at the forefront of our thoughts, and as of 2011, we have launched the highest level of security measures, with the entire system * restructured and enhanced with security as the priority #1. IMPORTANT DATA SUCH AS YOUR CREDIT CARD # IS SEPARATELY ENCRYPTED, and all communication is done via high level encryption and privacy with logging with multi-level firewalls to maintain the highest level of security. NO ONE, including employees and managers at TheRoseDress is able to view your credit card number, with detailed logging for any change to your record. Also, we do not hold on to credit card numbers (they are purged for additional security). Our site is thoroughly scanned daily by Mcafee for possible vulnerability and we are PCI certified byTrustscan. We want to assure our customers that we are TOTALLY COMMITTED TO YOUR SECURITY for peace-of-mind shopping. We are experienced in working with both local and national law enforcement agencies and will not tolerate any security issues. Furthermore, WE WILL NEVER SELL YOUR PERSONAL INFORMATION OR SUBJECT YOU TO TELE-MARKETING OR UNSOLICITED E-MAIL.

Again, we sincerely apologize for all the inconvenience you have experienced and we deeply regret that you were victimize for fraud or unauthorized used of credit card. It is for this reason, we have upgraded our system to the highest level of security. And we are proud to announce that this issue is now RESOLVED.

Additional information regarding our order process and store policy:  all that are showing at our in-store database are assured to be available and are for immediate shipping but if the item you will order are from catalog, these are items that needs to be inventory checked by its respective designers. Inventory checking of an item and delivering of the items to TheRose warehouse may take time depending on who the designer of an item is, and the degree of order the designers are receiving. We advice that you use live chat or email to check real time inventory and estimated days it may take for your order to reach you. Please be informed that items that needs to be requested to its designer may come back sold out or not available but you will be informed via email so you may cancel your order or replace the item to order. Also, customer who may request for size or item replacement may have to shoulder the restocking fee only if the item you order is not  from our in-store supply. This is because we cannot return the dress back to its designer and so, to prevent customers from doing unduly returning of an item and this not to become TheRose deficit, a fair restocking fee for return and replacement is required. Please be reminded too, that we only accept return and replacement once. It is why we urge our customers to view the item description and size chart to aid them in their decision making.

Finally, before making an order kindly read our store policy and know the order process. Our live chat representatives, email representatives and customer service representatives are happy to answer all your questions, Please feel free to use any among the above mentioned method especially if one option is not free to accommodate you.