The Survey Resource Center Sold me leads, that were guarenteed responders, and no one said they responded to any servey N. Miami Florida

Servey Resource Center sells you a program of guarenteed responders to the catagory you are lookig for. In my case they were people who responded to a survey and requested some one contact them to buy Life Insurance and Long Term Care Insurance. I bought 500 leads and did not make ONE appointment. People were pissed off that I told them I was calling because they had responded to a survey. Not one of the 500 leads were valid. I then contacted the company to request a refund because the leads were guarenteed. Refunds are supposed to be done in the first 90 days. I requested a refund in 31 days. I got an E-mail saying I had to fill out the refund forms and document all my calls. I documented all the calls as I normally do when prospecting. I requested the refund forms on the next day. (32 days) After months of E-mails and phone calls requesting the forms I finally received them 89 days after my first request, so we are now past the 90 day guarentee. I document the facts on my refund forms, which by the way said if it was after the 90 days your refund would be reduced. I complete all required forms and fax back to company, make copies for me and for the package I had to mail them with the 500 leads and what happened on each call. Refunds take up to 30 days, so I waited for my refund, and it never came. I contacted the company by phone and E-mail. A week later I get an E-mail saying sorry for the delay our company is in the process of changing Banks. I will E-mail you next Monday and let you know the status of your refund, I willtellyouexactly when the check is goin out. That was a month ago. I have since then sent several more E-mails and made several phone call, none were answered an I still do not have a refund.

Kwr
Bonita Springs, Florida
U.S.A.