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Report: #1448939

Complaint Review: The UPS Store/Danielle Duffy - boynton bch. fl.

  • Submitted:
  • Updated:
  • Reported By: MICHAEL CRAWFORD — delray bch FLK United States
  • Author Confirmed What's this?
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  • The UPS Store/Danielle Duffy 303 E. Woolbright Rd boynton bch., fl. United States

The UPS Store/Danielle Duffy i ppaid for an overnite shipment that they never shipped boynton bch. fl.

*REBUTTAL Owner of company: Incorrect Information

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on 6/21 18 i went into the store and pais them 38$ and change to send an overnite pkg. with a guaranteed delivery of the next morning by 10;30 a.m. when the recipient inforrmed me that they hadn't received it i drove to the store to inquire about it. they told me it was picked up. i contacted UPS Headquarters and they told me that after my provid them with the traccking# it ewas never picked or scanned and they had no recorrrd of it period. they told me it never went onto the ups truck! they said they would attempt to trace it but they have no way of tracking it because it was never scanned or put on the truck! the most they can do is after their "investigation" is reimburse me $138.00 for merchandise i paid $800.00 for. i believe DANIELLE DUTILY, the b***h who took my $ kept it and never sent the pkg. they are inept theives. DO NOT DO BUSINESS WITH THE UPS STORE @303 E WOOLBRITE RD!                                                                                                                                                                                                                                                                                             

This report was posted on Ripoff Report on 06/25/2018 01:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-ups-storedanielle-duffy/boynton-bch-fl-33435/the-ups-storedanielle-duffy-i-ppaid-for-an-overnite-shipment-that-they-never-shipped-boy-1448939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#1 REBUTTAL Owner of company

Incorrect Information

AUTHOR: Toral - (United States)

POSTED: Tuesday, June 26, 2018

In regard to the previous post regarding The UPS store and your package:  There can be times when a package does not get scanned as it is leaving our location.  It has happened often in the past, and will continue to happen in the future.  The drivers have timelines that they have to meet and the volume of packages that they have to pick up at our location can at times fill their entire truck.  With that being said, your package happens to be one of those packages that was not scanned.  I assure you we do not, nor do we need to keep yours or any other persons package for any reason.  The current status of your package:  It has been siezed by a local or federal authority.  If you require additional inforamtion please call 1-800-742-5877 (UPS Customer Care) and they will be able to provide you better information regarding your package.  

Regards, 

Management. 

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