Complaint Review: The Vaporblunt - Internet
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- Author Not Confirmed
- The Vaporblunt Internet USA
- Phone: 818-231-0782
- Web: http://www.thevaporblunt.com/
- Category: Miscellaneous Electronics
VaporBlunt Ripped Us off & Refuses To Honor Their Warranty -Online Company
*General Comment: The vaporblunt
*Author of original report: New Pinnacle Pro Received Today
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The Short Version:
We purchased a new VaporBlunt Pinnacle Pro DLX from their website (this page specifically: thevaporblunt.corecommerce.com/Pinnacle/Pinnacle-Pro-DLX.html) on March 22, 2014. It was used sparodically and with care (following the instructions included) and ceased functioning on May 13, 2014. We contacted VaporBlunt almost immediately via their warranty form on their website (thevaporblunt.corecommerce.com/Warranty.html) and was told to e-mail vaporbluntreturns instead. We did so.
Communicating with VaporBlunt is difficult because they routinely do not respond to e-mails or take days/weeks to do so. After pressing the issue we were told to mail the damaged Pinnacle Pro DLX back, at our expense. We did so on June 6, 2014. VaporBlunt received the item on June 12, 2014.
A full week passed before we heard from VaporBlunt (we sent two follow-up e-mails).
We were finally told that it was water damage and was non-warrantyable. I asked them how that's possibe given that they include a water attachment for use with the Pinnacle Pro DLX. I then explained that the Pinnacle Pro DLX (and the water tool) were used per the instructions and if the water tool is what damaged the Pinnacle Pro. They responded saying, and I quote, "In most cases the water tool or during use of the water tool is when that kind of damage occurs. ".
I then asked why, knowing that the water tool is typically the cause of water damage, why they would not warranty it and they responded saying that they are not responsible for how the water tool has been treated and thus will not honor their warranty. Our water tool is completely 100% undamaged in any way and has only been used a handful of times.
As a result, we are out $279.99 USD ($259 USD for the Pinnacle Pro DLX and $20 USD for shipping). They have not returned our damaged item, they will not warranty the item.
Their customer service is atrocious and any prospective buyer of their products should be aware that they will likely not have their warranty claim honored (even if it is caused by a design defect). They should also be aware that the company will go to lengths to get you to go way, including not responding to e-mails or acknowledging your issues.
They DO NOT stand behind their products. BUYER BEWARE.
Full e-mail correspondance can be posted for transparency if required.
This report was posted on Ripoff Report on 06/26/2014 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-vaporblunt/internet/vaporblunt-ripped-us-off-refuses-to-honor-their-warranty-online-company-1157694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 General Comment
The vaporblunt
AUTHOR: Bryce458 - (USA)
SUBMITTED: Wednesday, December 16, 2015
I wish I would of read about their lousy customer service before I ever bought from them. I have a baker home unit sitting and wasting away because the power cord broke. Not only is it not on the website (they only offer pinnacle chargers, and I need a 12v 3 amp ac adapter for the unit) I can't get any response from any email or from their wholesale phone number for months now. The funniest part is, I'm literally pleading them to just spend more money and buy a new cord from them instead of sending mine back. I was going to get a pinnacle as well (I will not be now) I'd rather drop the 400- 500 $ for a crafty or mighty just because the company is more reliable!
#1 Author of original report
New Pinnacle Pro Received Today
AUTHOR: CMARTEL - ()
SUBMITTED: Monday, July 14, 2014
I got an e-mail address from a redditor for a guy named Dave so I sent him an e-mail (I included links to these discussions). Dave responded right away and said he'd send me a new one. Well, it showed up today and as promised a brand new pinnacle pro.
The whole process from start to finish was about 18 days, with 5 of that being held up at Canada customs. Dave responded to my e-mails within a day and seemed genuinely interested in resolving my issue. Despite the frustrating initial process, he did indeed come through and I have to give credit where credit is due.
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