Theatreland Ltd toronto-theater.com No refunds, even for compassionate grounds!

My senior mother fell and broke her hip. She had purched tickets to a play through this website. I tried to call them to get a refund. It is very clear that they have NO interest in responding to customers at all.

When you call, if you press a button for customer service, you are routed to an IVR with automated responses. The only way I was able to get someone on the phone is by asking to BUY tickets and then tell the agent my problem, and then transferred to a customer service rep. 

The agent I spoke with refused to give me any consideration on compassionate grounds to get a refund, and suggested I sell my tickets on another third party site, or get a credit for one-third of the cost. If they're a reseller, I don't understand why they can't relist the tickets themselves. I asked to speak to a manager and was told that managers only respond to internal inquiries and not to customers directly. Absolutely deplorable behaviour.

Ironically we were planning to go see "A Christmas Carol." This company clearly doesn't understand the meaning of compassion and are acting like total scrooges! 

I would never buy from this company again and would caution anybody against them. Their responses are cold, unfeeling, and harsh. Don't let them tell you that "it's just their policy." That's a policy of not serving customer needs and being greedy.