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Report: #1365172

Complaint Review: theme forest, envato, envato market - melbourne Internet

  • Submitted:
  • Updated:
  • Reported By: ata — USA
  • Author Not Confirmed What's this?
  • Why?
  • theme forest, envato, envato market PO Box 21177, Little Lonsdale St Internet Australia

theme forest, envato, envato market AKAs:AudioJungle audiojungle.netCodeCanyon codecanyon.netGraphicRiver graphicriver.net ThemeForest themeforest.net VideoHive videohive.net 3DOcean 3docean.net PhotoDune photodune.net-----other info:same for all below:enva Impossible to contact for customer service, or technical support. Stumbled across a "help" page but after describing my technical issues and pressing the "submit" button I was directed back to a page, without successful confirmation acknowledgement. melbourne Internet

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Purchased a template, with the understanding that it would not require web site programming. I am familiar with software development for embedded automotive systems, so I understand the concepts of web programming, I just did not want to learn new programming languages/systems for a simple web site. I have successfully deployed the purchased file packages on an Apache based web server, but was unable to make some very simple features work, such as a link to another page. Poking around I found that the template uses the bootsrtap framework to generate dynamic pages (getbootstrap.com) Not sure if there are missing or out of date bootstrap modules, but was never able to get support to understand the issue. While the template only cost USD 15.00, not a big deal, it is a matter of principle to expect a product that actually works, or get support if it does not.

COMPLAITS:
1. product does not work out-of-box as claimed
2. the product needs tweeking and detailed understanding of the software functionality
2. seller does not offer support phone or email listed on site
3. while I eventually stumbled on a well-hidden support/help page, I was unable to know if the support request went through (no confirmation page!)
4. product files contain spelling errors.

SUGGESTION:
Stay away! 

This report was posted on Ripoff Report on 03/31/2017 02:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/theme-forest-envato-envato-market/internet/theme-forest-envato-envato-market-akasaudiojungle-audiojunglenetcodecanyon-codecanyon-1365172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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