Complaint Review: ThePorchSwingCompany.com - Internet
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- Author Confirmed
- ThePorchSwingCompany.com Internet United States
- Phone: 1.800.279.3845
- Web: http://www.theporchswingcompany.com...
- Category: furniture , Online merchandise order scams, Online orders, Online Retailers
ThePorchSwingCompany.com Poor Customer Service (Order and Shipping Support)
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I ordered an item from ThePorchSwingCompany.com so that I'd have a ice porch swing for my elderly mother when she visits at Thanksgiving (I live in Southern California, where it's still in the 70's).
The swing was supposed to ship last week but I never got that shipping notification. When I tried to get a shipping update, I could not get a live person. Everything is handled via email - EVERYTHING! I finally got a hold of someone via email named Darlene who after a lot of emails and pushing finally admitted that they had a "warehouse delay" and couldn't ship as promised/advertised. Consequently, she cancelled my order. I'm mad at myself for not checking online reviews before I ordered a porch swing from ThePorchSwingCompany.com. If I had, I wouldn't be spending time writing this review - I'd be watching my elderly mother ejoying a good book on my new porch swing. Don't make my mistake!
This report was posted on Ripoff Report on 11/19/2018 12:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/theporchswingcompanycom/internet/theporchswingcompanycom-poor-customer-service-order-and-shipping-support-1467735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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