Complaint Review: Thor Motorcoach - Elkhart Indiana
- Thor Motorcoach 701 County Rd Elkhart, Indiana USA
- Phone: 574-262-2624
- Web: thormotorcoach.com
- Category: Manufacturers
Thor Motorcoach Paid $141k and staying in a hotel as we speak. Elkhart Indiana
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10/28/16 bought 2017 Thor Outlaw REsidence edition. This means instead of a toy hauler, a master bedroom is in the back. King size bed, ceiling fan, 2nd bathroom. And a door leads outside the bathroom to a drop down patio that includes a sink, mini fridge, 50" TV with soundbar and storage. (I refer to it as "the bus")
This has been our dream for 2 years. My husband retired from his job as a lineman at a large public utility company and does contract labor through his union. Lots of travel, see the the USA, and he wanted a patio to bring our dog in and out of the home. Perfect set up.
10/29 The check engine light came on
11/19 Took the bus to a specific business that does warranty work on the Ford motor/chassis. They ran all the codes through the computer, cleared all codes, and said nothing was wrong. Drove the bus 47 miles to our house, and the next day, 84miles to the town my husband is working. Check engine light comes on before the bus gets to its final destination. The light is still on.
12/1 My husbands next job was in Hot Springs AR (246 miles away) where we are now. Staying in a hotel. $73/night. Since 12/10
12/10 But. The bus is at Camping World (CW) in Little Rock AR (55 miles away) because of these issues. 1) heating system in front part of bus did not work. 2) night shade on window above sink was broken. 3) leak around window unit in master bedroom. (There were 5 other minor issues that CW fixed)
12/13 Recieved call from CW that control board to fix heater wouldn't be shipped until 12/23. I called Thor and was told the parts were not in the warehouse. I said you know, we paid $15k down, $953/ month for the bus we can't live in, and will have paid $1600 for the hotel by 12/23. Ron said he would check into it and call me back. Yay! They would go ahead and ship it 12/13, but with the holidays and pkgs and all, it might get there late 12/15 and when CW could install it was on them. Really? Where's the love?
The 5 other issues fixed 1) cable tv inlet in outer bin (so you can plug in to an RV park cable and watch tv.) Which had never been done because it didn't work. There is a button in an upper cabinet behind DVD and receiver that is to be pushed if you watch tv with the antenna. So if you use cable, the button should be off. Said cabinet is also 8ft above our heads in a cabinet that doesn't stay open. Lots of fun doing that with no ladder. And no instruction from anyone til 12/12 (we pushed cable thru the bedroom slide out and directly into the tv)
2) missing bolt that kept the gate around the patio upright
3) fault indicator in bin above driver seat (was told by CW it controlled the upper bunk. Interesting since the upper bunk had been used and worked fine!)
4) plastic cap over outer light that blew off while driving in OK wind!
5) HDMI cord in bin above kitchen sink not attached to anything. CW told us it was for use if we had a satellite. We do not.
Is being level in a motorhome a "suggestion"?? We've never been even close to level.
To date, we have spent $292.50 on a hotel room. And, we will have to pay $76.31/nite until CW gets the heater fixed. (that's on them, ya know)
And at least $1000 in vet bills. Did I mention that our dog for whom we bought the patio for died this weekend?
Merry Christmas.
This report was posted on Ripoff Report on 12/13/2016 02:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/thor-motorcoach/elkhart-indiana-46516/thor-motorcoach-paid-141k-and-staying-in-a-hotel-as-we-speak-elkhart-indiana-1343017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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