Thousand Trails/Equity Lifestyles, Patricia Ramer, Account Rep Janice Johnson, Supv. Acct Rep Paid in Full after unforeseen medical challenges and bills to get back on track. Don't want to reactive account. Thousand Trails L.P. 2325 Highway 90 Gautier, MS Nationwide

ent a message early this year about May 2015.  Asked for support to get account back on track.  I was told I would still be assesed late fees, which I agreed, although I know when its medical, I could ask for leniency.

Had a very bad medical challenges and fell short for 2014 membership fees.  Have not used any of the parks for about 3-years, due to medical challenges and financial constraints.

Sent a message early this year about May 2015.  Asked for support to get account back on track.  I was told I would still be assessed late fees, which I agreed, although I know when its medical, I could ask for leniency.  But, I made the monthly payments, at their recommendation to extract from my account.  I asked that it not be taken before the 1st of each month, as I am limited on funds as a disabled person.  Well, they processed a payment in July, took it on the 30th, and I had NSF fees to this payment and others.  the last payment was to be September 1, but I didn't have the funds. 

I informed the rep and made the payment Oct 6, where I informed them I was advised by my bank to do direct payment, rather than giving my account out over the phone.  I asked to halt direct payment.  I made the final balance payment on Oct 6, contacted the rep, where I was told that I was not to send to the address on Thousand Trails website as I have a locked account.  I was not informed how to extract it back, but was asked to send a copy of the transaction.

I have been asking all along about making payments online to my account.   I was told I could not make payments online till I was paid in full.  Again, I paid my membership, late fees, and finance charges that were assessed.  I asked for a 2016 statement to begin making payments as early as in November 2016.

Today, because I have heard nothing from Thousand Trails/Equity Lifestyles Property, I sent a follow up email asking for my statement to begin monthly payments.  I get a nasty email stating that I am now to pay in one lump sum $516.02 and that my account will not be reactivated till this is paid!!   I am already paid up for 2015, till December 31, 2015, but yet our family account is held hostage, until I pay more!

In this message from who states is a supervisor, Ms. Johnson states that I have to pay the $516.02 because I did not have my reinstatement document submitted in their office by October 15, 2015.  I replied to let her know that I had no knowledge that this needed to be done, and that there had been a cut-off date to have it submitted.  The only thing I was told by the person I was working with was to verify that my final payment was submitted. 

I was not told how to retrieve the payment that went to their Arizona Office, which is the location it states on the www.ThousandTrails.com website as to where to submit membership payments!  I have memberships with other places, AARP, Auto Club of Southern Cal, 24-hour fitness…etc, and once you are paid in full, you are reactivated to continue service!   Thousand Trails/Equity Lifestyles Properties takes your money and give you absolutely nothing!!  Its not right, and I am a fully disabled person, identified by our US Government Social Security and my several medical physicians, as well as being on a low fixed income!! 

I have not been given the right information to getting this account in good standing,  asked under Good Faith program, and they don't give all the details needed, give different and contradicting  information.  Our account is good till December 31, 2015 and I have been asking since May 2015 for a statement or access to pay online.  They won't do it and we are held with shackles till we give them everything they want…. and more!  Then to hear they are allowing non-members to access the park, take up member's property before us or given priority?!?   Really makes us think if we should continue!  Is there a class action law suit?  Let's do it!!