Thrifty Auto Transport Services Did not secure transport and refuse to refund my money. Have been trying to get refund for 1.5 months Pembroke Pines Florida

 Secured services with thrifty auto transport on April 6, 2015 with a down payment to transport two vehicles from AZ to NC. After several calls I was finally told on April 23, 2015 that they were unable to secure transport and in order to get a refund I would have to send an email requesting cancellation of services and a refund. Complied as told and waited for my refund. On April 28, 2015 I called back to check on the refund and was told that the company had under bid the cost of the transport and that was why they could m not get a transporter and that I should be given a refund and to expect a call from a rep.

On May 6, 2015 at 10:34am I called the back because I had not received a call from them. I was then told that I needed to speak with someone from the finance department but that person was out of the office and would call me back. I called back at 11:39am and spoke with another rep who again told me that I was in fact due a refund and that I should expect an email by the end o of the day in regards to my refund and to expect my refund in 2-3 days. On May 15, 2015 at 3:01pm I called back because I had not received a refund. I spoke to a finance rep and was told that they would be mailing a check out that day or the next day.

On June 2, 2015 I found out that the company had changed phone numbers. After doing some internet research I also found out that the address listed for the company had been changed. I then called the number I found and spoke with the same rep I had spoken too previously and was transferred to another rep who was unavailable. I left a voicemail. On June 5, 2015 I spoke to the rep that I delt with before and he asked if he could call me back after he did some research. After an hour I did not receive a call so I called him back and was asked could he call me back in 5 min.

As of June 6, 2015 I had not heard from him and I called back to the company @ 12:23pm. I was told he was out of the office and could they take a message. At 3:08pm I called back because I had not received a call back. I was then transferred to a voicemail where I left a message and have not received a call back. On June 12, 2015 I called back and spoke to a different rep who took down my complaint name and number and said she would have a finance rep call me back later that day.

As of today I have not received a call back from anyone from this company and have began to explore other options for obtaining my refund. I have been very perfessional and given the company several opportunities to right this wrong.