Complaint Review: Thrifty Rent A Car - Midland TX - Midland Texas
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- Author Not Confirmed
- Thrifty Rent A Car - Midland TX 9506 La Force Road Midland, Texas USA
- Phone: 432-561-5454
- Web: thrifty.com
- Category: Auto & Truck Rental
Thrifty Rent A Car - Midland TX, Thrifty, Thrifty Car rental Over charged, reservation not available, RUDE clerk Midland Texas
*Author of original report: They had cars parked off site - POOR INVENTORY MANAGEMENT
*Consumer Comment: You have got to be kidding me
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When I arrived on Monday at 2 PM on 3/23/15, at the Midland TX Airport, the counter was VACANT. They share a counter/staff with Dollar. It was a ghost town.
5 people were waiting in line, I was #3. I stood there for 10 minutes - no one there.
Every customer was calling the 800# to ask where the staff was. When someone finally showed up, she was rude and insolent.
When I got to the counter, they did not have the car that I reserved. They only had ONE CAR which was 2 classes smaller than my reservation.
To make matters worse, the clerk could not provide a credit because,"the system had locked me out for making too credit adjustments today." Manager? "Out of the country." How convenient. No one empowered to solve problems.
Why not call the corporate 800#, surely they can override the computer. "Too many people waiting behind you." (FOR NO CARS !!! ????).
If I wanted the car that I reserved, I'd have to wait over an hour, while they shuttled cars in from a remote lot. And, I would not receive any credit for waiting... remember she "was maxed out on her daily credit adjustments for that day" !!
This is a poorly ran location.
If the manager is going to be unavailable, then they should ensure that:
A) they have inventory on hand for the reservations that were made WEEKS BEFORE, (poor inventory management)
B) they have someone available to issue credits and handle customer service issues (poor planning)
C) why can't the clerk call a district manager or the main offices to provide the credits (poor problem solving skills and customer service).
What's the point of making a reservation in the first place? The clerk did make a note that I'd receive some unknown credit upon returning the car at the end of the rental period.
At the end of the rental period - on 3/36/15 at 9:30 AM THEIR COUNTER WAS CLOSED.
WHAT A SCAM.
This Thrifty location is a FRAUD AND IS POORLY RAN.
Staffed by rude and unhelpful people who will not go out of their way to see that you are satisfied.
LAZY & UNCARING STAFF.
This report was posted on Ripoff Report on 03/27/2015 10:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/thrifty-rent-a-car-midland-tx/midland-texas-79706/thrifty-rent-a-car-midland-tx-thrifty-thrifty-car-rental-over-charged-reservation-no-1218720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
They had cars parked off site - POOR INVENTORY MANAGEMENT
AUTHOR: - ()
SUBMITTED: Saturday, March 28, 2015
I guess being from Midland/Odessa means that you cannot read either.
Thrifty had additional cars on a remote storage lot. They were just not bright enough to PLAN AHEAD by looking at the reservations they had for the day. When cars were not returned in time or were not prep'd for re-rental, they should have shuttled in additional cars in from their remote lot in ANTICIPATION of the reservations.
The manager went on vacation and did not empower anyone to resolve issues in their absence.
But this is Midland/Odessa - the intellectual capital of Texas. I should not expect anyone to actually THINK or try to provide customer service.
#1 Consumer Comment
You have got to be kidding me
AUTHOR: Stacey - (USA)
SUBMITTED: Friday, March 27, 2015
It is not Midland but MIDLAND/ODESSA!!! Guess you have never been in West Texas before!! What do you want this company to do??? Hunt down the cars that were not returned like Jaws stalking his lunch?? I know this airport very well and this is the way their counters have always been. 10 minutes?? Call the police!!!! Jees
It is WEST TEXAS!!!@ There is not airport or rental car agency within about 500 MILES!!!!! Grow up!
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