Complaint Review: thriftyvet.com - Internet
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- Author Not Confirmed
- thriftyvet.com Internet USA
- Phone:
- Web: www.thriftyvet.com
- Category: Pet Shops & Supplies
thriftyvet.com VIOLATION OF REFUND POLICY; DEFECTIVE PRODUCT Internet
*Author of original report: Issue Resolved
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Been ordering flea meds from these people for like 8 years.
This time they sent me a product with expiration date from 2013.
My dog got fleas, and I was upset about it, politely asked for refund, as per their clearly stated policy on their website, which states a 45 day refund period if you have any problems.
After two emails with no reply, i heard back from them.
They told me, "the products don't expire". No other comments.
Obviously they do, since we have fleas.
I'm enraged because the refund is for 35 dollars, hardly a big deal, but their extreme disregard for my situation is disgusting.
They didn't even say "sorry to hear about the fleas" in the email.
They have no conscience. There are so many negative complaints about this company online, it would easy to mount a class action lawsuit.
I will also be contacting the BBB, yelp and any other avenues I can find.
This report was posted on Ripoff Report on 06/22/2016 10:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/thriftyvetcom/internet/thriftyvetcom-violation-of-refund-policy-defective-product-internet-1312996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Issue Resolved
AUTHOR: - ()
SUBMITTED: Wednesday, June 22, 2016
After I threatened to contact the BBB and file in small claims court I was issued an instant refund, although no apology, no explanation or admission of error.
Just wanted to be clear that if you threaten them, you will get your money back. If you don't, you won't get even an email back.
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