Thryve Fitness Solutions Fraudulent business, promises services it does not provide, tries to charge anyway Webster Texas

I joined Blast Fitness for the purpose of using equipment to increase my physical strength. I have a disabled child that relies on me 100% and as he gets older, it is more difficult to lift and move him. I was offered a "free session" with a personal trainer to see if I wanted to sign up for a training program. I was highly motivated to build muscle and couldn't afford injuries, so it made sense to try a personal trainer. I did not think the gym would have a fraudulent company working within its walls but I was very wrong. 

The "free session" was really a way for Thryve to find out what you want & promise that thing to you if you sign on the dotted line. They said a lot of things that sounded like what I wanted. I would get a personal trainer to meet with at the gym and teach me how to use the machines without injury & how to increase my physical strength without gaining bulk. Great. The first trainer was awesome but he wasn't being given the hours he was promised or getting paid like he was supposed to. I went up to the gym for training to find out he had quit but the manager hadn't called to tell me because he didn't want to wake me. My session was at 10:30 am. Had he called he could have saved me arranging child care, getting ready & driving to the gym only to find out I had no trainer. But no, no phone call. Then the ma anger proceeds to give me a long, untrue story about how my trainer got in a fight with his pregnant wife and decided in the middle of the night to leave the state. The manager begged him to stay and offered him a place to stay with him but my trainer was determined to leave his pregnant wife. I knew this was completely untrue & that the trainer needed to get a paying job to support his wife and newborn baby...but by now I just didn't want to listen to the lies anymore. I said, that's a shame, and I'm going home, let me know when you've replaced him.

A different trainer met me for my next session the following week. I had to through the whole explaining my goals and motivations to her which left little time for actual working out. Fine. I'm sure it'll be better next time. At the end of the session she tells me I will be given a new trainer because she was taking over the other manager' job because he too had quit.  Asked if this meant I had to go through the whole explaining everything yet again. She said she would find a great trainer that would be able to start right away. But it wouldn't be until next week. So now two weeks have gone by without any real personal training. She said not to book any more sessions until she had a trainer lined up. Two more weeks went by. Nothing. Well not nothing. I was billed another $320 for services I was not receiving. I tried contacting Thryve, whoever the manager was at the moment by phone and by email. No response. I tried logging into the system to see what trainers were available...I had been locked out of my account. It was clear to me that I was not dealing with a company that was supporting its employees or customers. After the next $320 came out my account without any contact with them, I was done.

I sent a letter to let them know I no longer wanted their services & expected them to stop charging me for services they no longer offered. I got a phone the SAME DAY from the customer service line in another state letting me know that I would need to pay for another month at $320 PLUS a cancellation fee of $288 before I could cancel. That is insane! If I had broken the contract without reason, yes, I would owe them for that. But essentially they want me to pay for months of services I never even received from them! There are two parties in that contract and Thryve Fitness Solutions broke that contract within a month! Yet they want to get paid for that? That is a fraudulent company! 

I do not blame the trainers with Thryve. On their own, they would probably provide excellent training. But the practice of not giving promised hours, not paying them money owed & the unprofessional way management blames them for the company's failings is unfair to the trainers & the customers. That said, I did injure my shoulder during a session & when I asked the manager that promised learning proper form on the machines, he said, "sometimes the trainers just aren't familiar that the equipment." What? Isn't that their actual job and what i was paying you for? That was months ago & I may need surgery to fix the injury. 

Thryve cares only about you signing that contract so they can drain your bank account. They didn't provide me with the services promised & want me to continue paying. They don't offer trainers any training on how to use machines,don't pay them & generally make for miserable employees. That's what you're really signing up for. Spend your money on a lovely fruit of the month subscription instead. It'll help you more health wise & if you don't get your fruit, you won't have to pay. And you won't tear muscles noshing on apples.

if I am contacted again with a demand for more money I will be hiring a lawyer to handle it