Complaint Review: Thunderbolt Transmission - Houston Texas
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- Author Confirmed
- Thunderbolt Transmission 6847 Harrisburg Houston, Texas U.S.A.
- Phone: 713-923-8888
- Web:
- Category: Auto Mechanics
Thunderbolt Transmission ripoff, Desceptive, price gouging & misleading Houston Texas
*REBUTTAL Owner of company: Larry is no longer with us
*Consumer Comment: Thunderbolt is a professional, hard-working, honest company!
*Consumer Comment: Thunderbolt is a professional, hard-working, honest company!
*REBUTTAL Owner of company: We are unable to respond
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My name is Joe. I took my car to Thunderbolt Transmission. My wife called before hand & talked to Larry @ 6847 Harrisburg, Houston, TX 77011 (713)923-8888.
I took my car up to them on the 1st of May and was told it would be a little over $1000.00 and would take 3-5 days. So I rented a car for the week and left it with them. I called them on the 5th and they hadn't even looked at my car. So I had to rent a car for another week. I called them on the 9th and Larry still didn't have an answer for me. I asked him what the progress was and he got an attitude saying that wasn't his job to give me updates on progress.
Finally I got my car on the 16th of May and the bill was $2500 on top of the $500 bill for my rental. Larry didn't offer me any apologizes of any kind. As a matter of fact he was rather rude with both my wife her father and myself. Rolling his eyes when I walked in grumbling when I called him and just being inhospitable to all ends.
I am happy with there work so far but I feel that a company like theirs with the baking of Houston Business Assoc & BBB should have a much better grasp with customer service. I am 28 years old and have been around cars all my life. I have never been treated like such a child or unintelligent person in all my life, not even when I was a teenager.
Again I have no problem with the work the mechanics did. My problem is with the person they put in charge of dealing with all Transmission Repairs, Larry. I feel I am owed at the least an apology for rudeness not to mention the extra money I could have saved if I would have known I was going to need a rental for 3 weeks instead of 1.
Joseph
HOUSTON, Texas
U.S.A.
This report was posted on Ripoff Report on 06/02/2006 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/thunderbolt-transmission/houston-texas-77082/thunderbolt-transmission-ripoff-desceptive-price-gouging-misleading-houston-texas-194446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Thunderbolt is a professional, hard-working, honest company!
AUTHOR: Brian Clark - (United States of America)
SUBMITTED: Friday, October 30, 2009
My personal experience with this company was very good. My engine went out on my 1997 Jeep Wrangler. I took it to several shops around Katy and Richmond, and the estimates varied from $2,500 to $4,200. I called Thunderbolt, and they quoted $1800. They sent a tow truck to pick it up for free, told me it would take 2 weeks to replace the engine, kept me constantly appraised of how things were progressing, and got the job done with three days to spare. I am a loyal Thunderbolt customer for life.
After reading the comment trail, I think it is sad that this guy Larry died of a heart attack. I think customers should give service folks a break. Maybe the guy just wasn't feeling well. I don't think it is fair to chastise a whole company just because of one employee. I take my hat off to Thunderbolt, and I am very thankful for them. Brian S. Clark, Richmond, TX.
#3 Consumer Comment
Thunderbolt is a professional, hard-working, honest company!
AUTHOR: Brian Clark - (United States of America)
SUBMITTED: Friday, October 30, 2009
My personal experience with this company was very good. My engine went out on my 1997 Jeep Wrangler. I took it to several shops around Katy and Richmond, and the estimates varied from $2,500 to $4,200. I called Thunderbolt, and they quoted $1800. They sent a tow truck to pick it up for free, told me it would take 2 weeks to repair, kept me constantly appraised of how things were progressing, and got the job done with three days to spare. I am a loyal Thunderbolt customer for life.
After reading the comment trail, I think it is sad that this guy Larry died of a heart attack. I think customers should give service folks a break. Maybe the guy just wasn't feeling well. I don't think it is fair to chastise a whole company just because of one employee. I take my hat off to Thunderbolt, and I am very thankful for them.
#2 REBUTTAL Owner of company
Larry is no longer with us
AUTHOR: Thunderbolt - (U.S.A.)
SUBMITTED: Wednesday, October 22, 2008
Larry passed away after suffering a massive heart attack.
#1 REBUTTAL Owner of company
We are unable to respond
AUTHOR: Thunderbolt - (U.S.A.)
SUBMITTED: Friday, August 04, 2006
Dear Joe
I need to talk with you in regards to your complaint. Please contact me at your earliest convenience.I am all over the place and don't always hear my page Leave a message in my voice mail and I will get back to you.
Regards
Skip Hartley
713 923 8888
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