Complaint Review: Ticket Magic - Internet
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- Author Confirmed
- Ticket Magic Internet USA
- Phone: 818-201-3500
- Web: http://www.24-7ticketservice.com/
- Category: Ticket Sales
Ticket Magic 24/7 Ticket Service Delay in response from company caused me to lose ticket price. Tarzana California
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- I purchased Tom Petty tickets from Ticket Magic for an 8/25/17 concert in Sacramento that got rescheduled due to laryngitis of Tom Petty. When I contacted the ticket agent, 24/7 Ticket Service, the day after the scheduled event I was told they had to check with their billing department on getting a refund. I told them I could not go to the rescheduled concert on 8/31/17 in Sacramento since I was from Arizona. The...y did not respond to my email query and I followed up later that day to see if there had been any response from their billing department.
- I followed up every day and finally received a response from them on 8/30/17 stating they could resell my tickets for me for $100 to $150. I had paid $635. Since they had not responded in a timely manner and the rescheduled concert was for the next day, I informed them I expected a full refund (I could have sold the tickets for much more than $150, given the time). They then advised me that was policy (which I have added below).
- They have not responded to further queries from me and I find this to be not only extremely poor customer service but bad policy on their part.
- Their policy: "If your event has been cancelled you will be refunded the total order amount, except for the delivery fee. If your event has been rescheduled, your tickets will be honored for the rescheduled date and time. You should contact the ticket seller supplying your ticket order for information about cancelled event refunds and new event postponement dates."
This report was posted on Ripoff Report on 09/02/2017 08:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ticket-magic/internet/ticket-magic-247-ticket-service-delay-in-response-from-company-caused-me-to-lose-ticket-1397473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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