Tide Water motor credit incompitent, poor customer service,rude people virgina virginia

Tide Water motor credit.we bought a new jeep back in 2012, it was financed thru them via the car dealer after two yrs of perfect on time payments we traded the jeep in for a brand new 2015 chrysler 200 back in jan, of 2015 its now march 16, and we are still waiting for a letter of pay off from tide water so we can get a refund of the extended warenty we paid for on the jeep we traded in. we have called several times and was told it takes 30 days. its been way over that time and still nothing. they are terrible accounting and customer service the longer this takes the less money we will get back but they could care less. avoid them plz, we would have never ever gone thru them but the delar hooked us up with them when we bought the 2012 jeep. very poor service.