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Report: #543475

Complaint Review: Tiger Direct - Systemax - Miami, Florida 33144 Internet

  • Submitted:
  • Updated:
  • Reported By: spknman — Spokane Washington United States of America
  • Author Not Confirmed What's this?
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  • Tiger Direct - Systemax 7795 W Flagler St. Suite 35 Internet United States of America

Tiger Direct - Systemax Mislead regarding shipping, Internet

*UPDATE Employee: Our apologies

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Company does not tell the truth regarding shipping. The company explains online that your product may ship from a 3rd party warehouse. It says 95% ship out the following day after credit card verification and approval. On weekend and holidays it is the following business day. Other methods of payment are shipped within 48 hours of payment being cleared. That is clear and understandable.

I paid with a credit card 12/15 (7 days ago). and the product still has not shipped.
The card is good. I have ordered online from other sources and have already received
the items. I would not have ordered the item if the online information had been truthful, and complete. It was for a present I found out my wife really wanted. Now I feel bad and will look bad come Christmas morning.

The email I received from them is as follows:

We do apologize for the inconvenience, but the item you ordered is a Drop shipped item, which means that it ships directly from a third party warehouse to you. These items  may take longer to ship (7-10 business days), we advertise their availability online, based on the information we obtain from the shipper.

So my 2 things are
#1 When I ordered the item there was nothing stating " These items  may take longer to ship (7-10 business days"
#2 They obtain bad availability information from their shippers. Because the site said
the item was available now, and they said "we advertise their availability online, based on the information we obtain from the shipper."
The product must not be available or it would have shipped.
 
I will not buy from this company again. I believe I can find another company
willing to take my and my friends money in an honest and professional maner.

This report was posted on Ripoff Report on 12/21/2009 11:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tiger-direct-systemax/internet/tiger-direct-systemax-mislead-regarding-shipping-internet-543475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Our apologies

AUTHOR: Ernie E. - (U.S.A.)

POSTED: Monday, December 28, 2009

We apologize for the inconvenience we caused and thank you for bringing this matter to our attention.

 Id like to research this matter further to determine exactly where our service failed but unfortunately we do not have enough information in your post to gather your account information. Please contact me at ernie@help.tigerdirect.com with your order details so we can properly address this issue.

I look forward to talking with you and I promise to work hard to find an accommodation that makes you feel comfortable giving us another chance.

Best Regards.

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