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Report: #160227

Complaint Review: Tigerdirect - onrebate.com - Tigerdirect@onrebate.com - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Johnstown Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • Tigerdirect - onrebate.com - Tigerdirect@onrebate.com P.O. Box 3028 Miami, Florida U.S.A.

Tigerdirect - onrebate.com - Tigerdirect@onrebate.com ripoff, use any excuse they can with no contct informaiton for updating regiration info rmation, rebate scam Miami Florida

*REBUTTAL Owner of company: Rebate Terms

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I ordered a barebone system from Tiger Direct, as I have done many times in the past. One of the biggest selling points were the rebates attached to the purchase. I dutifully filled out all the required forms, stuck the apporopriate labels, and affixed the appropriate bar code labels, as I always do.

The one thing that changed was that I changed residences right before I sent the rebates in. (relationship breakup) The next thing I know, I get an email from onrebate saying that the rebates were denied because the rebate information did not match the invoice.

As long as the product information matched the rebate, Why in GOD's name would it make a difference to them where I live, except to use it as an excuse to keep my money, and pat themselves on the back for a "job well done." Especiialy seeing as this was not my first experience, but under the circumstances, just may be my last.

Rick
Johnstown, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 10/10/2005 04:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tigerdirect-onrebatecom-tigerdirectonrebatecom/miami-florida-33144/tigerdirect-onrebatecom-tigerdirectonrebatecom-ripoff-use-any-excuse-they-can-with-160227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Rebate Terms

AUTHOR: Nadina - (U.S.A.)

POSTED: Thursday, October 13, 2005

Dear Rick-

We at Onrebate have certain rules that we are required to enforce in order to keep our clients, this why we always insist that customer must read the Terms and Conditions and if you don't understand them our number is provided on evey page of our website.

In the Terms we specifically indicate that the information on the rebate form must match the information on the invoice because the two documents get compared at the time of processsing.

Please note that if you indeed moved and have new addresss you must send us a copy your lite or phone bill showing your new billing address.

Please fax it to 1-888-426-9467 or email nadina.urdaneta@onrebate.com

If you can proove that it's your billing address we will kindly make and exeption

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