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Report: #602783

Complaint Review: Tiki Shack Importer - Colton California

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  • Reported By: Scott — San Diego California United States of America
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  • Tiki Shack Importer 525 Grand Ave. Colton, California United States of America

Tiki Shack Importer Ted Doughty ,Owner, Steals Competitors Identities, impersonates other businesses & Misleads Customers. Colton, California

*Consumer Comment: I too am a victim of Ted at the Tiki Shack

*Consumer Comment: Con Artists

*General Comment: "We were a victim too of Ted Doughty's unethical actions. We agree."

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We have established our trademark and company name since 2006.  It has been in continual use and we have placed a TM on it since that time.  We have spent over hundreds of thousands  to promote our name and have established a reputation, integrity and accountability with thousands of customers around the Nation who have come to trust us. Our return customer rate, well over industry average is proof of this. Recently we have been approved by the BBB as an official company that is deemed worthy of their stamp of approval.


 On February 23, 2010 Ted Doughty of Tiki Shack Importer stole our identity and trademark by impersonating our company in a website that he created in addition to his own. He used our name, Tropical Tikis to essentially deceive the consumer and trick them into thinking that they were in fact shopping with a trustworthy brand Tropical Tikis and not Tiki Shack Importer, his own company.


 This action was a clear violation of unfair business practices and arguably unethical. Our repeat customers that we have worked diligently to attain and please through effortless customer service and resources; Mainlanders DBA tropical Tikis currently staffs a whole array of qualified staff including Customer representatives, Design Consultants, Carpenters, Carvers and Graphic designers while Tiki Shack Importer is he and his wife at their home with a container in their backyard deceiving innocent people with their too good to be true prices , exaggerated claims, our photo images of products and now our name.


 Our higher than average rate of referral customers would be disappointed to find themselves in the hands of an imposter rather than the real Tropical Tikis that they were actually looking for. So far he has done this to 2 known companies; the first one he counterfeited was www.tropicaltikis.com (registered 07-Nov-2006 by Culbertson Imports LLC) with Tropical Tikis (Trademark) on it since 2006. He purchased the domain www.tropicaltikis.ws on February 23, 2010, and then he called the site Tropical Tikis and began acting as us. His site states "Welcome to Tropical Tikis" but that is our company name. The second competitor he did this to is www.foreverbamboo.com, the site has been called Forever Bamboo since Feb 2008 (registered 06-Feb-08). He purchased the domain www.foreverbamboo.net on February 23, 2010, and then he called the site Forever Bamboo and began impersonating them as well. His site states "Welcome to Forever Bamboo.  It is fact that consumers are likely to mistake the Tiki Shack Importers imposter website for ours.  It is also probable that they are being misled about our trademark being used by him.  We have requested in writing that he remove this deceptive website and he has refused.  Once Tiki Shack Importer steals another companies business name (As he has done), he then advertises the name to get maximum customers by using the competitors name to steal the competitors customers by deception.  He does this because he himself has lost many customers through his own practices of promising what he cannot deliver and outlandish claims about his products that he cannot back up.  In addition to acting as if he were a competitor and taking their names to unfairly compete; Ted Doughty of Tiki Shack Importer also steals competitors photos and shows them on his site as though they are his. He has done this to Culbertson Imports Thatch Roll Photos (can be verified using the way back machine) and Benson Imports Photos (Also can be verified by comparing the website www.bambooandthatchetc.com with Ted Doughty's Tiki Shack Importer site http://www.tikishackimporter.com/. We are disappointed that a company would go through willful deception to hurt the competitors and misled customers into believing his sites are theirs. In addition, this behavior has cause extreme quantitative damages to the industry as a whole by initiating a stigma of distrust that cannot be reversed. We have incurred damages as a result of his unspeakable and unethical practices that include Lying to the consumers, robbing  our sales by acting as Tropical Tikis, stealing our trademark, deceptive business practices and unfair competition, stealing our customers, advertising products by with untrue statements or misleading verbiage, and damaging the intellectual property of Culbertson Imports, in addition any other companies he has done this to suffered the same loss. Make sure you watermark your images so people like this guy do not steal them and get a lawyer if this happens to you or contact me at 619-520-2607.  We will work with you to save the reputation of our industry and weed out quasi business men who are so greedy they are willing to steal, hide and deceive for a profit.

This report was posted on Ripoff Report on 05/12/2010 05:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tiki-shack-importer/colton-california-92324/tiki-shack-importer-ted-doughty-owner-steals-competitors-identities-impersonates-other-602783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

I too am a victim of Ted at the Tiki Shack

AUTHOR: Cabodog - (USA)

POSTED: Thursday, April 28, 2016

This place touts that they are the best! I am here to tell you that they suck when it comes to customer service! I bought a 9 foot palapa to replace one that needed to be replaced and was falling apart. When it arived it was the wrong size! It was 12 feet and not 9 feet. I called and sent it back to Tiki Shack and was told by them to return it. They would not even send me another palapa. All they said was we have nothing that would work and to send it back for credit. After two weeks of waiting I called and asked abot my credit and was told "let me look into it". I called one week later and was told I ripped the palapa and could not get credit. After many emails and phone calls and no return call or email I called my bank and started an investigation. I finally got my notice that I won my case and got my money back!
This place tried to take advantage of a little guy and lost! 
There are many other options out there for palapas. Take advantage of someone else and stay away from this scammer! "Tiki Ted " Doughty was his name and his customer service is horrible! If I could give zero stars I would. In the end I won!

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#2 Consumer Comment

Con Artists

AUTHOR: dan - (USA)

POSTED: Friday, September 25, 2015

 we purchased a roll of tiki thatch to cover the tiki hut I was building for my wife, purchase date was 9/4. after several days we didn't receive the confirmation or tracking as promised. I emailed twice, bolth times I got an "out of the office at a trade show" auto response. the a few days later an email came to me from the tiki shack stating all orders are being shipped despite their abseanse. 10 days later I demanded an answer if it were shipped or not, they translated that into "ok we will just cancel your order and have ups return it to us" I mean really? $65 to ship it to me, then pay ups again to return it to them at an over 100$ shipping cost? for a 300$ item? anyways after giving them a bad review I called them only to be hung up on and then have them divert my call to their overflo call center "flat rate answering service" of which they were repeatedly rid to me after I asked to speak to the people that hung up on me. finally I said let me call from a magical app on the iPhone that masks your phone number. ring ring voilà the man I want to talk to that hung up on me!! after listening to his pathetic LIE that it was sent then recalled because he didn't like my attitude? sounds like a very bad business man!!! I asked for my money back! he said I'll get it back after I listen to him, so I agreed to allow him to rape my ears with such a kindergarten vomit of a lie! then he said I'll get my refund in 1-2 business days! as if he doesn't have the ability to do it now! so now we have to file a reversal with our financial institute. where we will get our money back from this scab of a business man.

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#1 General Comment

"We were a victim too of Ted Doughty's unethical actions. We agree."

AUTHOR: ForeverBamboo.com - (United States of America)

POSTED: Friday, May 21, 2010

Foreverbamboo.com has been in business for several years, and has established great customer service, not to mention, original thatch products. We have established ourselves as the largest importers of thatch materials in the USA. If you are an internet site and find Tiki Shack Importer as one of your competitors, prepare yourself. This guy is someone who will steal your business name and identity that you have worked hard to build, to make him a profit. Tiki Shack Importer, Owned by Ted Doughty, decided it was a good idea to make money by stealing our website, domain name, trademark, and our company name. This is what he did to trick customers into believing they were at our site, when in fact he had baited them and misled them to his. Our site is Foreverbamboo.com, it is called Forever Bamboo. We have built a large customer base of retail and whole customers. We have gone out of our way to provide great quality, service, and we supply our wholesale customer's without running out, so they can provide great service to their customers. Tiki Shack Importer has on several occasions, sold products he did not have. He also made other fake websites of other competitor's such as Bambooandthatch.com with his Bambooandthatch.net, and www.tropicaltikis.com with his www.tropicaltikis.ws. This is misleading to our customers, damages our reputation, and ends our investment of promises and hard work we have provided to our loyal customers. We continue to document his actions. We suggest that businesses watch out; someone could be trying to steal everything you worked hard to build, by unethical and illegal actions like Tiki Shack Importer has done to people.

Tony Nicholas
Island Thatch, Inc.

DBA:

foreverbamboo.com
islandthatch.com

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