Complaint Review: Tiki Shack Importer - Colton California
- Tiki Shack Importer 525 Grand Ave. Colton, California United States of America
- Phone: 1-866-944-8454
- Web: www.tikishackimporter.com
- Category: Questionable Activities
Tiki Shack Importer Ted Doughty ,Owner, Steals Competitors Identities, impersonates other businesses & Misleads Customers. Colton, California
*Consumer Comment: I too am a victim of Ted at the Tiki Shack
*Consumer Comment: Con Artists
*General Comment: "We were a victim too of Ted Doughty's unethical actions. We agree."
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We have established our trademark and company name since 2006. It has been in continual use and we have placed a TM on it since that time. We have spent over hundreds of thousands to promote our name and have established a reputation, integrity and accountability with thousands of customers around the Nation who have come to trust us. Our return customer rate, well over industry average is proof of this. Recently we have been approved by the BBB as an official company that is deemed worthy of their stamp of approval.
On
This action was a clear violation of unfair business practices and arguably unethical. Our repeat customers that we have worked diligently to attain and please through effortless customer service and resources; Mainlanders DBA tropical Tikis currently staffs a whole array of qualified staff including Customer representatives, Design Consultants, Carpenters, Carvers and Graphic designers while Tiki Shack Importer is he and his wife at their home with a container in their backyard deceiving innocent people with their too good to be true prices , exaggerated claims, our photo images of products and now our name.
Our higher than average rate of referral customers would be disappointed to find themselves in the hands of an imposter rather than the real Tropical Tikis that they were actually looking for. So far he has done this to 2 known companies; the first one he counterfeited was www.tropicaltikis.com (registered
This report was posted on Ripoff Report on 05/12/2010 05:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tiki-shack-importer/colton-california-92324/tiki-shack-importer-ted-doughty-owner-steals-competitors-identities-impersonates-other-602783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
I too am a victim of Ted at the Tiki Shack
AUTHOR: Cabodog - (USA)
SUBMITTED: Thursday, April 28, 2016
This place touts that they are the best! I am here to tell you that they suck when it comes to customer service! I bought a 9 foot palapa to replace one that needed to be replaced and was falling apart. When it arived it was the wrong size! It was 12 feet and not 9 feet. I called and sent it back to Tiki Shack and was told by them to return it. They would not even send me another palapa. All they said was we have nothing that would work and to send it back for credit. After two weeks of waiting I called and asked abot my credit and was told "let me look into it". I called one week later and was told I ripped the palapa and could not get credit. After many emails and phone calls and no return call or email I called my bank and started an investigation. I finally got my notice that I won my case and got my money back!
This place tried to take advantage of a little guy and lost!
There are many other options out there for palapas. Take advantage of someone else and stay away from this scammer! "Tiki Ted " Doughty was his name and his customer service is horrible! If I could give zero stars I would. In the end I won!

#2 Consumer Comment
Con Artists
AUTHOR: dan - (USA)
SUBMITTED: Friday, September 25, 2015
we purchased a roll of tiki thatch to cover the tiki hut I was building for my wife, purchase date was 9/4. after several days we didn't receive the confirmation or tracking as promised. I emailed twice, bolth times I got an "out of the office at a trade show" auto response. the a few days later an email came to me from the tiki shack stating all orders are being shipped despite their abseanse. 10 days later I demanded an answer if it were shipped or not, they translated that into "ok we will just cancel your order and have ups return it to us" I mean really? $65 to ship it to me, then pay ups again to return it to them at an over 100$ shipping cost? for a 300$ item? anyways after giving them a bad review I called them only to be hung up on and then have them divert my call to their overflo call center "flat rate answering service" of which they were repeatedly rid to me after I asked to speak to the people that hung up on me. finally I said let me call from a magical app on the iPhone that masks your phone number. ring ring voilà the man I want to talk to that hung up on me!! after listening to his pathetic LIE that it was sent then recalled because he didn't like my attitude? sounds like a very bad business man!!! I asked for my money back! he said I'll get it back after I listen to him, so I agreed to allow him to rape my ears with such a kindergarten vomit of a lie! then he said I'll get my refund in 1-2 business days! as if he doesn't have the ability to do it now! so now we have to file a reversal with our financial institute. where we will get our money back from this scab of a business man.

#1 General Comment
"We were a victim too of Ted Doughty's unethical actions. We agree."
AUTHOR: ForeverBamboo.com - (United States of America)
SUBMITTED: Friday, May 21, 2010
Foreverbamboo.com has been in business for several years, and has established great customer service, not to mention, original thatch products. We have established ourselves as the largest importers of thatch materials in the USA. If you are an internet site and find Tiki Shack Importer as one of your competitors, prepare yourself. This guy is someone who will steal your business name and identity that you have worked hard to build, to make him a profit. Tiki Shack Importer, Owned by Ted Doughty, decided it was a good idea to make money by stealing our website, domain name, trademark, and our company name. This is what he did to trick customers into believing they were at our site, when in fact he had baited them and misled them to his. Our site is Foreverbamboo.com, it is called Forever Bamboo. We have built a large customer base of retail and whole customers. We have gone out of our way to provide great quality, service, and we supply our wholesale customer's without running out, so they can provide great service to their customers. Tiki Shack Importer has on several occasions, sold products he did not have. He also made other fake websites of other competitor's such as Bambooandthatch.com with his Bambooandthatch.net, and www.tropicaltikis.com with his www.tropicaltikis.ws. This is misleading to our customers, damages our reputation, and ends our investment of promises and hard work we have provided to our loyal customers. We continue to document his actions. We suggest that businesses watch out; someone could be trying to steal everything you worked hard to build, by unethical and illegal actions like Tiki Shack Importer has done to people.
Tony Nicholas
Island Thatch, Inc.
DBA:
foreverbamboo.com
islandthatch.com


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