Report: #1389312

Complaint Review: tim Horten's

  • Submitted: Sun, July 30, 2017
  • Updated: Sun, July 30, 2017
  • Reported By: gerald zielinski — sterling heights Michigan USA
  • tim Horten's
    gratiot Ave
    Marysville, Michigan

tim Horten's poor service Marysville Michigan

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walked in to Tim Horten's ,no one was present behind the counter , I waited approx 5 minutes and no one came out from the back to assist me,I walked out . I contacted Tim Horten's customer service ,on 3 seperate occasions via telephone. They assured me that the area manager would contact me with in 48 hours ,it been over six weeks and no return phone calls .I pass by this location approx.6 times a week if not more and stop in for coffee 4 times a week . not any more ,I stop at McDonald's right down the street,.another Tim Horten's on M-59 in Utica, Michigan stopped in at 6:08 am ,the sign said open at 6 am .as I got in my car to leave an employee came up to my window and said we are open,I said No Thanks,still have not heard from the area manager either.they lost my business .I feel if this is there way of customer servive ,it is poor

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