Report: #1409942

Complaint Review: Timberland Shoes Outlet

  • Submitted: Wed, November 01, 2017
  • Updated: Wed, November 01, 2017
  • Reported By: Dave — Accokeek Maryland United States
  • Timberland Shoes Outlet

    Beijing, Beijing

Timberland Shoes Outlet Fake Timberland Store, sends Counterfeit sunglasses instead of shoes with no refund Internet

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I ordered a couple pair of shoes from

The company  provided a tracking number that was from China which was a red flag but was always prompt in answering emails.  I was surprised when a crumpled box with fake RayBan sunglasses arrived instead of a couple pair of shoes.  The shipping address on the packahe was xiao Rong, Ding pinghui Traiding Co LTD, Chengdu Shuangliu District Customs, Clearance in China Sichuan Tongguan Road 86 ChengDouShi Sichuan 61220 sent by China Post  Phone 028-53921128   I contacted Alex and he promptly in broken english said "we have check the post office make the wrong package  ship to you. your package was ship to another customer of   our company. now we will start free exchange for you. pls   reply us to confirm that you want exchange. otherwise. we   can call back the package, cancel and give full refund for you.   I refused the offer of exchange and requested a refund, Alex was always prompt in the emails and each one was similar to this "sorry about our delay. we promise you it was the first   time we meet this problem. as your request. as our fault.we   will help you cancel and give full refund for you. refund   will automatic process in next 48 hours. money always takes   10-15 days back to your card. we will keep update for you.     Here is another one  Hello,dear,we have submitted refund to the bank,money   will take about 10-25days(may be less) to your card,pls   waiting for it,thank you!    Note:Credit Refund: (one long time process--30 days) Because   is one cross-broder transactions, So that is one long time   process.    First: We need to submit a refund application(will take 1   days for the credit card to check);    Second: about 10 days later, There will be one refund number   in credit card company( if you want, please tell us by   e-amil, so that we can contact the credit card company to   take), with the refund number you can contact your credit   card company to check the refund;   Last: about 30 days later, the refund just arrive your credit card account.    So hope every customers can understanding( after you make   the order, we will send e-mail to you within 24-48 hours, if   everything is ok, will tell you the track no., and if some   products have been sold out, will tell you and ask you to   change, if without get your reply within 3 days, or some  long festival is coming, we will send out the parcel, and   refund that seld out products to you)  If you have any questions , please feel free to write email  to us thank you!   The best one came about 3 weeks into the empty promises   Alex asked "did you accept refund by money transfer. it will quickly back to your card"  when I replied there was no refund he then asked "can i have your bank account details"   Of course the answer was no, what Alex didn't know what that I had contacted the credit card company as soon as the fake sunglasses arrived and had them open an investigation, then provided copies of the daily emails Alex provided, the order receipt, web page addresss, and pictures of the RayBan (Fake) sunglasses in the crushed box.   The credit card was refunded within hours.   Alex eventually stopped returning my emails which is shortly after the credit card investigators said they would be contacting the company.  Bottom Line, if unless you want some entertainment and fake sunglasses avoid, avoid, avoid.

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