Complaint Review: Time Life, Inc. - De Moines Iowa
- Time Life, Inc. Po Box 4002011 De Moines, Iowa U.S.A.
- Phone: 800-950-7887
- Web:
- Category: Computer Mail Order
Time Life, Inc. Can not get product I paid for. Time Life lied about shipping my order. De Moines Iowa
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I ordered DVD's online from TimeLife.com after I saw a commercial. I called to check on my order since I did not receive any shipping information. The rep verified my order and shipping address. After waitng 2 weeks the order still did not arrive. I called again and was told to wait. I waited & called again. The rep said the shipping address was incomplete but assured me it was sent to the incomplete address and I should receive it. I called again after not getting my DVDs, they send they would send out another set of DVDs. Again, I did not receive my order. I called again. In the converstation with the rep, I asked how my order was sent. I got THREE different ship methods in the course of the conversation! I asked for a full refund the REFUSED to refund my money. I spoke with a supervisor who said I have to wait 30 days from "their last ship date" to request a refund. I told them they have continually lied about my order, that I do not believe they have any intentions of sending my order. I reported them to my bank and made a fraud claim against the company. I also have reported them to the BBB in Iowa. I still have not received either of the DVD sets they said they shipped. I would advise that this company should be avoided.
Consumer
Statesville, North Carolina
U.S.A.
This report was posted on Ripoff Report on 01/03/2009 10:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/time-life-inc/de-moines-iowa-50340/time-life-inc-can-not-get-product-i-paid-for-time-life-lied-about-shipping-my-order-de-407550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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