Time warner Cable inc This sales rep promised me that I’ll be getting free installation technician came and said dont worry its free dallas Nationwide

On February 10, 2015, I was lured by this sales rep #ZE2 to add a cable and a phone line to my existing account which has internet only. This sales rep promised me that I’ll be getting free installation for all of the rooms and a $300 gift card to help me pay-off my contract cancellation with dish network. The promo offer that I called about was advertised on TV for $89.99/bundle priced but the sales rep gave me a rate of $126.97 for three room’s cable (2 DVR’s and 1 standard), internet, and a phone line which is fine with me (job# 942792). The next day- February 11, 2015, the time warner technician came to install the cable and the phone, I reiterated with him about the free installation deal I have on my account and he said “Don’t worry sir, if that what is promised to you then you don’t have to worry about any charges.” On March 2^nd, when I checked my account, I was shocked that I got bill of $250++ for the installation and a monthly rate of $155++, I was very upset and called the time warner customer support- my call was directed to the billing department, I spoke to Gary #YT6, according to him he will bring my concerns to his supervisor and will call me back. Since Monday, I haven’t heard from him. I called the customer support several times to follow-up on any resolution. It is very frustrating on my end, not able to talk to any management when I asked for a supervisor. Reps always telling me that supervisor is not around or they’re going to call me back or they are backed-up that’s why I’m not getting any return call. I spoke to one representative again and gave her the sales id # of the rep that sold me the bundle deal she said that rep #ZE2 was an outside contractor for timewarner and there is no way for her to contact the rep but she will send an email to her supervisor. It's been over a week and I haven't heard from anybody. Today I called the corporate office in NY and told them about what had happened. The lady that I spoke to said that she cannot reverse any of the installation charges since they are "valid", how can it be a valid charge when they promised me that the $89.99 bundle (tv, internet, phone that includes free installation, free epix shows and free hd box). She claims that I did not have a standard installation instead the technician guys ran fish wiring in my house to install the cable. Neither the sales rep nor the technician informed me about getting extra charge for the "fish wiring". As a consumer, how am I supposed to know these type of connections needed on getting a cable service. This a total rip-off! Timewarner deluded me from the beginning, they do not care providing quality service, all they want is your money. For two weeks, they have fooled me by telling me to wait for a resolution and one of their manager would call me back to address my issues but no one ever did call me. I had to call everyday and follow-up