Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #2185

Complaint Review: Time Warner Road Runner - Syracuse New York

  • Submitted:
  • Updated:
  • Reported By: Syracuse NY
  • Author Not Confirmed What's this?
  • Why?
  • Time Warner Road Runner Syracuse, New York Syracuse, New York U.S.A.

Time Warner Road Runner Internet service ..Road Runner Does NOT Support Its Own Service Syracuse, New York

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Time Warner Cable has an Internet Service out here in Central New York called Road Runner. For $40 a month, they will send you high speed Internet Access through the same coax cable that you use for your cable television. Sounds great until your neibors hear about it!

Problem 1 - The bandwidth you receive for your surfing pleasures is shared by your entire neiborhood. That would not be a bad thing if they continued to beef up their bandwidth but they don't so the connection becomes slower everytime more people in the area sign up for their service.

Problem 2 - Their technical support is everything but supportive. When you call for help, you have to talk to a technician in another state that has no idea what the status of their service is in your area. Out of State support is useless.

The best for last - They don't support a service that they charge $60 for!!!

They offer a service called Road Runner Home Network. They charge an additional $10 for every computer that is networked to the main computer that you are already paying $40 a month for. Not only do they rufuse to give you a static IP, but they have an awful time getting this service to work on their end.

I payed the extra money and it the service didn't work. The first time I called their support, they told me that their service "didn't take" and that they would resend the multiple IP's. The next day, it still didn't work and they blamed my hub. I did what they said and bought a new hub. SAME PROBLEM!!!
After a week of screwing around they finally did what they had to do to get THEIR service working. They don't know how their service works because "they don't support it"?
How do you charge for a service that you can't support?

After all this trouble, I think I am going back to dial up access and will just wait for DSL prices to come down!

Click here to read other Rip Off Reports on Time Warner Cable

This report was posted on Ripoff Report on 05/02/2000 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/time-warner-road-runner/syracuse-new-york/time-warner-road-runner-internet-service-road-runner-does-not-support-its-own-service-2185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now