Time Wrner Cable TWC Dell laptop reward for new customers Nationwide Nationwide

Time Warner Cable offered a reward for new customers that signed up for the highest speed internet  offered at the time.  You had to keep you account in good order for 90 days and then six week later they would ship the laptop.

I opened the account on August 30 making Nov 30 the date that the laptop would be earned and then shipped.

My account was set up for auto pay on a credit card so there should be no issues.

I used the card at Home Depot and it was compromized in the big credit card issue they had.  The card issuer shut down the card and the TWC was late. in November.  They sent a bill and I called TWC and paid the bill immediately.  The rep I talked to said the reward would not be efffect as I paid the bill and the account was in good order.  He also said that he would try to get the shipment expedited to arrive before Christmas.

 On Nov 11 I received an email stating that My eligibility date was coming and that I needed to establish the ship to address.

 I called and talked to another rep.  I asked if they were going to ship before Christmas and he said no.  I asked to change the ship to address and he said that it had to be shipped to the service address - no changes allowed. (then why did they need a ship to address) I should be getting the lap top by mid Jan.  And since that time I recieved no communication from TWC at all.  I assumed all was OK.

 SO,  I checked today,  jan 16th, and now they say that I have been rejected becasue of the late payment in Nov. - I get nothing.  I asked for a letter in writting that stated why I was being rejected, - they refused.  They also stated that TWC has the best legal staff in the world and they are perfectly within their rights rejecting me. And there was nothing I could do. 

If you have a choice do not chose TWC.  They have the best lawyers and no customer service.