Complaint Review: Tinnovate LLC
Tinnovate LLC Westinghouse Selling Defective Electronics through Best Buy & Amazon Diamond Bar California
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Pucharsed a new Westinghouse TV from Best Buy, took it home and it would not turn on. returned it for a replacement at Best Buy took itn home and it turned on. The TV was for a spare bedroom and was not used but whern a friend came to visit 3-4 weeks later the TV would not turn on. I took it back to Best Buy with the receipt and they informed mke their warranty period had expired and I would havwe to deal with the manufacturer.
I contacted Westinghouse and was given a run around for several weeks online and had to provide receipts, photos, serial numbers, descriptions of issues and in general put through a very rigorous routine similar to obtaining a new mortgage from a bank. After about a month of communications I was informed I would havwe to box the TV and pay to return it. I offered to bring it personally but was advised they do not accept and returns in person so I went to UPS and paid $70 to retiun the TV by ground with insurance and return receipt.
Once I confirmed they ahd received the TV I contacted them again and was told my case was being reviewd and they would get back to me. After another month or so and 30+ emails they decided to send me a refurbished TV of "any brand" that was similar to the defective one I purchased. NOT the same model but a similar model. After a few more weeks passed I received a TV in the mail and it too, was cracked and it did not work.
I contacted Westinhouse again to inform them and sent pictiures and serial numbers and descriptions and waited some more weeks and was advised I would have to take itn to a recycling center and get proof of receipt and then after I sent proof of receipt from an authorizwed recycling center they would issue a refund. I did this and sent a receipt and after several weeks I did receive a refund.
I lost several months of my time, spent at least 10 hours communicating and providing photos and documentation and was maybe the greatest challenge of my life other than raising a child. gewtting a mortgage was simple in comparison. DO NOT BUY ANYTHING WESTINGHOUSE or deal with TINNOVATE, LLC from Diamond Bar, California.
This report was posted on Ripoff Report on 10/03/2017 05:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tinnovate-llc/diamond-bar-california-91765/tinnovate-llc-westinghouse-selling-defective-electronics-through-best-buy-amazon-diam-1403816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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