Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1439687

Complaint Review: TLC RESORTS...LAS VEGAS - Las Vegas Nevada

  • Submitted:
  • Updated:
  • Reported By: Beth — Boca Raton Florida United States
  • Author Not Confirmed What's this?
  • Why?
  • TLC RESORTS...LAS VEGAS 1 South Main Street Las Vegas, Nevada United States

TLC RESORTS...LAS VEGAS Tracy Bennett 'Mark' in customer service....nasty man Poor people skills, does give you all the information, they are all about the money Las Vegas Nevada

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We went to a presentation at TLC resorts in Las Vegas.  We told them at the time we were taking care of out 5 year old nephew as my borther in law was having some problems.  We signed the paper work. 

We returned home and found out definitively that my brother in law was diagnosed with Stage IV metastatic colon cancer.  We called 'Mark' at TLC and informed him we had to cancel our membership as we needed to spend our money and helping to get my brother in law treatment and to assist in paying for him to travel to MD Anderson in Houston, Moffitt cancer center in Tampa, Johns Hopkins in Baltimore and the Dana Farber in Boston.  He laughed at me and told me that I called 3.5 days to late and that I had to have called within 5 days! 

THIS IS DISGUSTING!  I hope that no one in your family ever gets diagnosed with a potentially terminal illness.  I would rather spend every last penny I have trying to save my brother in laws life, instead of going on a vacation.  Family comes first!  Tracy Bennett you need to correct Mark's heinous actions. 

We were also never told about the 5 day cancellation policy and called to cancel 8 days later!  We were told by 'Scott' not to look at the paper work until we got home from Las Vegas as the paper work worth thousands of dollars, he stated that we lock it up in the safe in our hotel which we did.  We  met with Scott on a Wednesday, returned from Las Vegas on Saturday and began to look at the paperwork on Sunday. 

 We could not access that much information as we had no access to the web site.  We weren't even given access to the website until Tuesday afternoon.   We heard from my brother in law on Tuesday evening and we decided that it was more important to try and save his life.  I could not get through to anyone on Thursday, and got through to Mark on Friday.  This is ridiculous! 

We don't want your free cruise or trips that you gave us for signing up and can have them back as we have all the paper work.  All we want is to save my brother in laws life so his child will be able to know his father!  This is ridiculous and I think that Mark needs to have someone speak to him on how to be a decent person.

This report was posted on Ripoff Report on 04/21/2018 12:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tlc-resortslas-vegas/las-vegas-nevada-89101/tlc-resortslas-vegas-tracy-bennettmark-in-customer-servicenasty-man-poor-people-1439687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now