Tmg, Trans Tech Merchant Group Deceptive presentation, ommissions to contract, uncooperative, unwilling to correct own mistakes, layers of barriers to prevent access to supervisors an/or administrators Fort Worth,, Texas

To Scott, I hate to read stories like yours.  Unfortunately the leases are ironclad and your
best recourse is to sue Trans Tech Merchant Group for beach of promise if you have proof.  Maybe get the sales rep to provide a written statement.  Most likely he does not work for them now, so maybe he will be willing.  I can assure you not all companies in this industry are like this.  Always get it in writing, never accept a verbal statement.  Beware of Trans Tech Merchant Group (TMG) and their apparent sister companies like Summit and Apex.  I have worked in this industry for years and have dealt with many companies.  The customer service is poor.  Should you need to call them you will waste a lot of time on the phone holding.  When you send in a cancelation request never assume they have it, always follow up with a phone call.  They may claim we do not have a record of receiving it.  The after they admit they have it, "it will take 30 days to process".  This just gives them another month to charge you another monthly and minimum fee.  The contacts are written so that not matter what rates you sign for in the initial agreement they can add any fee without any recourse unless you want to cancel, but then you will need to pay a termination fee.  If you sign up for PIN Based debit service it is a separate service and a different cancelation fee.  They lease equipment which is an expensive way to acquire equipment.  In fact all credit card equipment leases I have read, you never own the equipment until you have fulfilled all payments, but then you need to buy the equipment for the residual value.   Not smart! The processing rates they charge are average at best.  If you are a business owner that has been burned by TMG, flight them by complaining to local and state consumer agency.  If they get away with it they will continue
harming others. Ray with Tampa Bay Merchant Services 

It is now October 2011 and we are being sued by Lease Finance Group, the contracted provider of credit card processing equipment working in tandem with TMG. As TMG failed to make good on its original contract with our store, and locked us into a long-term "non-cancellable " lease agreement we are the subject of this lawsuit. LFG is suing for three years worth of leases on their equipment even though our business has failed and their leased equipment has been returned. Of course they want interest, lawyers fee, and penalties in addition totaling over $8,000.00  This is the most outrageous and ridiculous hardship being imposed upon us and is a perfect example of why businesses and the overall economy of this country are failing. This is corporate greed at its worst.

As a side-note...our field rep stated at the time of contract signing that we should not worry if our business failed as all we need do was return our equipment and the contract would be voided. Of course he did not put this in writing. This statement was made after we explained to him that we were a small store which opened as a place of employment for our son who had suffered a traumatic brain injury, and that we were providing jobs for several other disabled people so they could feel productive and whole. We also informed him that we were desperately close to failing financially and having to close the store. What compassion and humanity is being displayed by TMG and LFG!!