Complaint Review: TN Nursery - Tennessee
TN Nursery Ships garbage knowing you won't likely pay return shipping for a replacement.
*Author of original report: Let's examine this "excellent warranty"
*REBUTTAL Owner of company: We Offer An Unconditional 1 Year Warranty On All Plants
Have you ever seen the movie “Matilda”? You know, the one where the Dad is a used car salesman that rolls back the mileage with a drill, glues on the bumpers instead of welding them and puts saw dust in the transmission all to make the car appear like a good buy. TN Nursery’s business model reminds me a lot of that movie. They make their business appear legit by having a nice looking website. But when your shipment comes, it’s a lemon. Here’s what happened in my case. I ordered one tree. It was shipped wrapped in some burlap (no box) with a shipping label taped on. The tree had no roots. The root ball had been broken off before shipment and it was shipped as a stick. There were no roots at all in the package. So for my money, I received a dead stick.
I called and was instructed to email them pictures which I did. They answered that email saying that per their warranty policy I needed to send the product back to get credit for it. Pictures aren’t sufficient. So their business model is to mail out very poorly packaged garbage (it’s garbage so why package it nicely) knowing that the customer likely will not spend $10 to $20 of their own money to ship back that garbage in hopes that he gets a replacement (worth less than he paid for in shipping) that is not garbage.
“Don’t people need good trees. Can’t you sell good trees, Dad?” Why anyone would want to base a business where they have zero chance of a return customer is beyond me. I guess they think there is an endless supply of people that they can fool once with their website. Then when they’ve burned all those bridges, start the business under a new name.
This report was posted on Ripoff Report on 10/31/2017 11:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tn-nursery/tennessee/tn-nursery-ships-garbage-knowing-you-wont-likely-pay-return-shipping-for-a-replacement-1409684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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