Report: #1431412

Complaint Review: Tom River Transmission - Toms River New Jersey

  • Submitted:
  • Updated:
  • Reported By: Ray — Maple Valley Washington United States
  • Tom River Transmission
    1575 rt. 37w. suite 12
    Toms River, New Jersey
    United States

Tom River Transmission Transmission Specialist They did not deliver a transmission i ordered online Toms River New Jersey

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I contacted J.R. by email to get pricing for a rebuilt transmission for my truck on 11/27/2017. I received an email with pricing, email also noted that it was subject to availability. I emailed him back to see if indeed they had one available. J.R.  emailed back and with yes, they are built to order and usually takes approx 7 days from order till delivery. So I got my funds together and called him.  He told me to go to there website to make the payment. I went ahead and made an echeck payment which funded on 11/29/2017. I emailed him to check when I should expect it.  Response was "building as we speak".  Being in the automotive repair business myself I knew it sometiimes took a

few days to rebuild a transmission.  I emailed on 12/04/2017 to check progress, response was "almost complete, once picked up i would get an email with tracking info.  On 12/06/2017 I emailed for an update. Response " Just got backed up waiting on parts. Hope to ship end of week". On 12/08/2017 emailed for update. Response "Backed up waiting on parts". Emailed few more times for updates still same waiting on parts responses.  On 12/18/2017 got response "Hope to finish today and ship tomorrow". 12/19/2017 got response "Waiting on truck pick up". Last response had my hopes up.  12/21/2017 respons "Still waiting on truck. They are backed up due to holiday". I

emailed on 12/27/2017, response "Shop closed for the week". 01/02/2018 same response "just need truck pick up".  Same response all the way to 01/24/2018, where I ended up asking for a refund.  I asked if he could wire the money to me, he then proceeded to point out their refund policy which is way on the bottom of their website in fine print, "In the unlikely event merchandise does not arrive within 6 weeks time period from order placement,  customer may make a request for full refund, in writing, and a refund will be mailed within 14 days from the time we received your refund notice. *This is the only exception to our .. No Refund Policy.  All checks are mailed to the name and address

as it appeared on the check we received with your order, no exceptions." I got a response that the check was mailed on 02/05/2018. I did not receive a check in the mail.  I emailed J.R. on 02/20/2018 letting him know i still did not receive the check, and threatened legal means of getting my money back.  I also called J.R. and requested that the money be wired to me. He told me that is not possible as they are too busy to do something like that, well in my opinion they are just shady.  I got an email on 02/24/2014 with a usps tracking number. I finally received a refund check on 02/26/2018, almost 3 months since making the order and over a month since requesting a refund. This

company's business practices are unethical.  Their website says they have over 32 years in the transmission business.   It should say over 32 years taking money they did not earn, we take out short term loans to keep in business. They took my money and held it for 3 months without paying me interest.  I think if they hold you money for that long and you don't get what you paid for they should be paying you what the short term loan companies charge, i did some research and they charge 325% apr for payday loans.

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